Community Manager

Location: Town of Ithaca

We are seeking a detail-oriented and organized Community Manager to join our team. The Community Manager plays a critical leadership role in the successful operation of an affordable housing community. This position oversees all day-to-day site operations, compliance with LIHTC and regulatory requirements, resident relations, property performance, and team management. The Community Manager ensures the community is safe, well-maintained, financially healthy, and aligned with the organization’s mission of providing high-quality, dignified housing to residents.

Key Responsibilities:

Property Operations & Oversight

• Manage all daily site operations with a strong focus on organization, accountability, and proactive communication.
• Ensure the property is well-maintained, clean, and safe at all times.
• Conduct regular site walks, unit inspections, and curb‑appeal assessments.
• Oversee work orders, maintenance priorities, and vendor scheduling; ensure timely completion and resident follow‑up.
• Implement, monitor, and enforce all property policies, procedures, and SOPs.

Key Responsibilities:

Leasing & Occupancy Management

• Oversee all leasing activities, including marketing, tours, application processing, and move‑ins.
• Maintain high occupancy levels and minimal vacancy loss through strategic leasing practices.
• Manage unit turns in coordination with maintenance to meet timing and quality standards.
• Track and manage renewal processes, notices, and retention strategies.

Key Responsibilities:

LIHTC Compliance & Regulatory Requirements

• Maintain full compliance with LIHTC, HUD, state agencies, and all applicable regulations.
• Ensure timely and accurate completion of annual recertifications, interim recertifications, and file audits.
• Work closely with compliance teams to correct deficiencies promptly.
• Keep resident files organized, complete, and audit‑ready at all times.
• Participate in agency inspections and MORs; address findings swiftly.

Key Responsibilities:

Resident Relations & Community Engagement

• Foster a positive, respectful, mission‑driven atmosphere for residents.
• Address resident concerns, conflicts, or complaints with professionalism and empathy.
• Support initiatives that build community safety, engagement, and satisfaction.
• Partner with service providers or community organizations when applicable (e.g., supportive housing, case management).
• Uphold a resident‑centered approach rooted in dignity and customer service.

Key Responsibilities:

Financial Management

• Collect and process rent payments; follow all delinquency protocols.
• Issue notices, payment plans, and if necessary, eviction proceedings in compliance with regulations.
• Assist with budget monitoring, financial reporting, and operational forecasting.
• Approve or recommend vendor invoices and proposals.

Key Responsibilities:

Team Leadership & Development

• Supervise on‑site teams (assistant managers, leasing, maintenance).
• Provide clear expectations, coaching, training, and performance feedback.
• Coordinate staff schedules, coverage, and during emergencies ensure proper response.
• Promote a culture of accountability, mission, and continuous improvement.

Key Responsibilities:

Safety, Risk Management, & Crisis Response

• Oversee safety and emergency procedures; respond calmly and effectively to crises.
• Document incidents, resident interactions, and property issues thoroughly and accurately.
• Coordinate with security teams, law enforcement, or partner agencies as needed.
• Ensure compliance with OSHA, fair housing laws, and company risk‑management protocols.

Qualifications Required

• 2–3 years of experience in affordable housing, LIHTC, property management, or related field.
• Working knowledge of LIHTC compliance, resident file requirements, and state housing agency guidelines.
• Strong interpersonal skills with the ability to handle difficult situations professionally.
• Excellent organizational, written, and verbal communication skills.
• Ability to prioritize, multitask, and problem‑solve in a fast‑paced environment.
• Proficiency in property management software (e.g., Yardi, Real Page, Rent Café).
• Understanding of Fair Housing, ADA, and industry regulations.

Preferred

• Certified Professional of Occupancy (CPO), TCS, HCCP,…