Store Manager; BK Heights

Compensation Range: $60,000 - $64,350 commensurate with experience

The Thrift Shop Store Manager is responsible for the overall operation of a Housing Works Thrift Shop. The Store Manager is first and foremost an Ambassador for Housing Works, prioritizing customer service over all other tasks. You must know and communicate the Mission Statement, outreach to the community, and create an environment and culture that is reflective of the Housing Works Community Values.

The Store Manager must possess an entrepreneurial spirit with a mindset to use existing resources to maximize revenue and profit. You are responsible to provide training and development of the team, empowering employees to work together to reach organizational goals and objectives.

• Responsible for the creation of daily/monthly work plans to ensure that sales and operational goals of the store are met, utilizing staffing resources appropriately.
• Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.
• Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.
• Formulate a pricing strategy in alignment with the price matrix and pricing philosophy by reviewing product sales reports and analyzing sales trends. Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales and/or promotions.
• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management

• Minimum Education/Experience
  
  Required:
• Minimum of 3 years prior retail management experience or equivalent experience in managing a team
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops
• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset
• Excellent organizational skills and attention to detail
• Ability to make decisions under pressure, flexibility to course correct as necessary
• Knowledge of Microsoft Office
• Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS

• % to Sales Plan
• % to Last Year Sales
• Average Transaction Value, Average Unit Sale, Average Selling Price
• Conversion Rate (if applicable)

• Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary
• Frequently required to stand, walk, kneel, and bend for long periods of time
• Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices.
• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
• Occasio…