Vice President of Programs and Services

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Reporting to the Chief Librarian/Senior Vice President, the Vice President of Programs and Services is responsible for conceptualizing, developing, implementing, managing leading and contemporizing library programs and special services system-wide in accordance with the Queens Public Library’s mission and vision. Responsible for the development and management of a broad array of programming targeting all age groups, with a particular focus on ensuring inclusive and specialized activities for individuals with special needs.

Reporting to the Chief Librarian/Senior Vice President, the Vice President of Programs and Services is responsible for conceptualizing, developing, implementing, managing leading and contemporizing library programs and special services system-wide in accordance with the Queens Public Library’s mission and vision. Responsible for the development and management of a broad array of programming targeting all age groups, with a particular focus on ensuring inclusive and specialized activities for individuals with special needs.

Serves as a dynamic and inspirational leader able to articulate QPL’s compelling vision among internal and external audiences. Additional areas of focus include: community health, services for immigrants; career and business development; digital inclusion services; a wide spectrum of ESOL programming; and GED/HSE preparation classes.

Responsible for the direct and indirect supervision of over 100 staff and an approximately $6 million dollar budget, motivates staff that delivers the programs and services necessary to fulfill QPL’s mission. In collaboration with QPL’s Office of Organizational Assessment, analyzes community and demographic data to understand customer needs. Serves as the Library’s representative with external, government and civic agencies and community-based organizations to advance meaningful partnerships that are key to meeting the needs of Library customers and Queens communities.

Performs other duties as assigned. Required to work evenings and weekends as needed.

• Conceptualizes, develops, implements, leads and improves library programs system-wide, including internal and external stakeholder development and coordination, to meet organizational strategic goals and provide innovative and transformational support to the Library’s customers of all ages, backgrounds, and needs.
• Establishes performance benchmarks to define the scope, strength and success of programs and services, and identify where modifications are needed.
• Develops and monitors multi-million-dollar budgets from various funding sources and allocates funding in the most fiscally responsible manner to ensure maximum return on investment and to achieve quality customer service.
• Utilizes internal and external data to help steer the direction of library programs and services as well as track their success, short and long-term impact and reallocates funding as needed.
• Develops strong and consistent mechanisms for communication within all parts of the department to ensure that various divisions are knowledgeable about all PSD programming and fostering an environment welcoming programming ideation across the department.
• Based on programmatic needs and priorities, partners with the Queens Public Library Foundation to support the delivery and expansion of programs and services to ensure that requirements of the grant have been met, as well as support the securing of future grants.
• Ensures that there are strong and consistent mechanisms for communication among all parts of the department building awareness of all of the programming and create an environment that welcomes programming ideas across the divisions.

• Develops, builds and nurtures partnerships with government and civic agencies and community-based organizations that effectively support achieving organizational goals for the delivery of innovative, customer‑focused, educational programs and services that foster lifelong learning and community growth and support.