Senior Vice President of Operations

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The Senior Vice President (SVP) of Operations for the Americas is critical to driving operational excellence within our current operation and shaping the growth trajectory of Compass’ partnership with a large technology client. You will be a key partner to the client team and broader Compass teams across the region. You will direct and oversee all operations (including strategy, program development, governance, financial management, retention and growth, new business mobilization) and define/maintain a culture of excellence, safety, and inclusion throughout.

You will set standards for operational excellence and leverage your culinary, hospitality, and people management skills to deliver positive results for the Food Program. Specifically, you will oversee all culinary, cafe, food spot, catering and warehouse operations.

The SVP of Operations for the Americas will report to a Compass Sector CEO and have strong relationships with Compass stakeholders along with regional leadership. You will inspire, lead, and develop a large team, and collaborate across multiple levels and stakeholders within Compass Group, the client, and our team to deliver on program objectives. You will also be on the global client leadership team.

Your immediate team will include Americas region operational leaders and regional support functions, such as finance, human resources, sustainability and safety (across allergens, workplace, and food).

Key to success in the role are strong operational experience, stakeholder management skills, emotional intelligence, the ability to secure action by influence, and the ability to move between strategic and operational work. Considered applicants must be based in the New York City area.

• Own all operations and hold self and team accountable to high standards of user experience, efficiency, sustainability, and operational excellence with a focus on optimizing the user experience while controlling costs
• Champion user experience and hospitality within the region by setting expectations of what great looks like, and building systems and processes to ensure high standards are maintained and continuously improved
• Ensure the regional organizational structure supports future evolution and remains agile to meet client needs
• Lead the regional client account - create culture, set priorities, drive operational excellence, and secure and deliver growth to maintain Compass’ position as the client’s preferred partner
• Act as the bridge between Compass and client stakeholders—keep everyone informed and aligned on strategy, priorities and operational delivery
• Bring ideas and innovation from the wider Compass world to the account, driving a culture of excellence and continuous improvement
• Lead the regional account team, comprised of operations and functional leaders
• Develop a strong bench of talent from unit level up through regional roles, and facilitate talent movement across the broader Compass business
• Act as the conduit for global initiatives implemented across the account, ensuring regional alignment
• Be a member of the global client leadership team, sharing best practices and helping define global strategy
• Ensure teams work within budget while maintaining program standards, and monitor/manage financial responsibilities
• Lead with a servant leadership approach and steward client finances
• Ensure all sector/country and Compass employee guidelines are implemented and adhered to, including creating a culture of food safety, allergen awareness, and workplace safety
• Communicate with honesty and integrity and foster a culture of inclusion with a commitment to sustainability

• Advanced degree preferable, but not necessary
• Must have high IQ and EQ
• Minimum of 10 years’ experience leading senior managers
• Proven track record of financial performance and customer satisfaction
• Experience with high volume feeding is helpful
• Operational expertise in managing costs and identifying opportunities for business optimization
• Experience leading in highly matrixed environments and navigating complex business models
• Proven…