Vice President, Client Operations

Company description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem.

These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at

The VP, Client Operations ensures that the Agency and assigned client business units operate in a highly efficient manner while maintaining the highest quality standards. This role reports directly to the EVP, Operations and has a dotted line relationship to the Business Unit leaders.

• Oversee and develop a high performing operations team to meet the needs of a growing, global business
• Develop and manage client scopes of work
• Lead scope development process in partnership with discipline leads for new business opportunities
• Facilitate and manage timing and process for existing client contract renewals
• Work with cross-functional partners (Client Leadership, Creative, Project Management, etc.) to manage resources and expenses to ensure the company achieves targets for growth and profitability
• Analyze productivity data and optimize staffing and production capacity for assigned business unit
• Assist in developing a more streamlined resourcing process
• Lead and manage weekly resourcing reviews, including independent contractor needs
• Work with Operations, Project Management, and other functional leads to identify needs for new tools and processes to create efficiencies
• Drive for operational consistency across client teams and business units
• Manage core agency systems, establish best practices, and ensure tools are leveraged effectively across the team
• Own the implementation, rollout, and training for any new technology and/or processes
• All other responsibilities, as assigned

• Bachelor's degree in advertising, marketing, business or related field
• 10+ years of marketing or Operations experience, agency or project management experience preferred
• Experience in retail is a plus
• Proficiency in Word, Excel and Power Point
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to lead and drive alignment across teams and seniority levels
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges

Our Publicis Groupe motto “Viva LaDifférence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

Compensation Range: $146,490 - $230,460 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the Final date to receive applications for this job posting will be January 30, 2025.

All your information will be kept confidential according to EEO guidelines.