Senior Manager of Operations and HR
Job in
New York, New York County, New York, 10261, USA
Listing for:
Westminster Theological Seminary
Full Time, Per diem
position
Listed on 2025-12-03
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 75000 - 85000 USD Yearly
USD
75000.00
85000.00
YEAR
Job Description & How to Apply Below
Location: New YorkYour purpose starts here! By joining Redeemer Counseling, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.
Job Title: Sr. Manager of Operations and HR
FLSA Status: Exempt
Job Band: 7
Department: Redeemer Counseling Services (RCS)
Reports to: Chief Operating Officer
Work Hours: Full time, 40 hours per week hybrid position, with a minimum of 4 days in person. Occasional evenings or weekends as needed.
Compensation Range
: $75,000 - $85,000
About Redeemer Counseling
Redeemer Counseling (RCS) is a professional Christian counseling and training center based in midtown Manhattan. We connect the Gospel and counseling best practices for individuals and churches. Our staff of more than 40 professionally trained counselors and trainers journey with people to deeper healing and transformation.
Position Summary
The Senior Manager of Operations and HR is a mission-driven and forward thinking individual who is responsible for managing all critical operations of the organization including operational logistics, HR, IT, systems, and facilities. They are the primary leader in ensuring that the organization runs smoothly on a day-to-day basis, in addition to promoting improvement for long-term growth and effectiveness.
Essential Functions Leadership
Informing, through effective data and reporting, organizational strategy including plans to optimize internal operations and efficient workflow.Modeling professionalism, staff and counselor care, and effective conflict resolution.Collaborate with department heads on administrative components related to their operations and HR, ensuring their needs are supported, and provide guidance, information, and training as needed.In collaboration with the COO, assist in the development of the annual strategy with the team and regularly review, update, and assess progress.Operations
Lead and supervise the Operations team (4 regular staff and 2 on-call support staff) that manages the front desk, intakes, scheduling, and billing process for clients seeking counseling. Provide support, feedback, and management to the team with regular 1:1 and team meetings. Create and implement development plans for their professional growth.Create a monthly front desk schedule and a weekly manager schedule to ensure that all critical functions are covered during all office hours.Oversee the facilities in office management of midtown Manhattan offices, including the negotiation of vendor contracts, the implementation of safety policies, and coordinating building maintenance.Provide guidance and tracking of critical staff support processes such as counseling credentials paperwork and professional development funds.Oversee and support internal and external communication strategy (branding, social media, fundraising alignment) by providing direct supervision to the Communications Manager/Coordinator, including regular check-ins, performance feedback, and annual evaluations. Ensure the Communications Manager has the tools, clarity, and support needed to execute high-quality work.Data and Systems
Oversee direction, policies, and procedures for RCS data management and systems including compliance to HIPAA requirements.Train all staff on the use of these systems and provide frequent updates and training on best practices.Coordinate with Operations, Finance, and Fundraising teams to provide data and reports for fundraising and marketing purposes.Oversee data collection, reporting, and analytics (e.g. expenses, inventory, intakes and conversions, counselor utilization, staffing, etc.) and analyze/ formulate action steps.Oversee and/or complete projects related to modifying, updating, and improving existing RCS systems and processes. Includes reviewing, managing, updating Standard Operating Procedures in coordination with COO.Oversee annual client fee adjustment project and other adhoc projects as needed.HR, IT, and Finance Collaboration
Collaborate with the…
Position Requirements
10+ Years
work experience
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