Director, Product - Global Partnerships

Director, Product - Global Payments Partnerships

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Director, Product - Global Payments Partnerships - New York, NY or Atlanta, GA

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union.

Western Union powers your pursuit

We are seeking a seasoned Director of Global Payments Partnerships to lead strategy and execution across the funds‑in payment networks. This role is responsible for managing a global team of partnership managers, driving the sourcing, solutioning, integration, and operational oversight of payment partnerships that power Western Union’s money movement capabilities.

You will prioritize and guide the work of the partnerships team, overseeing efforts related to score carding, performance management, and strategic sourcing in close collaboration with regional business and product leaders. Your leadership will ensure a high‑performing partnership ecosystem that supports seamless, secure, and scalable customer experiences across markets.

As a senior leader within the global Payments Product organization, you will shape initiatives that deliver innovation, efficiency, and competitive advantage, grounded in market trends, partner capabilities, and business goals.

Your contributions will be critical to building a best‑in‑class global remittance payments platform, reinforcing Western Union’s position as a leader in fast, reliable, and customer‑centric cross‑border payments.

• Lead a team of partnerships managers tasked with performance management, strategic sourcing, and operational oversight of Western Union’s payments partners.
• Own partner negotiations including commercial agreements, integrations, and co‑marketing plans.
• Collaborate with region, channel, and product teams to turn partnerships into revenue and growth.
• Continuously educate the partnerships team, as well as internal and external stakeholders on the vision, mission, current, and desired future state of our products and platforms.
• Measure and optimize the impact of partnerships across a developed set of KPIs, including performance, cost and scalability.
• Prepare executive reporting around KPIs and OKRs. Own the performance of our partnerships teams, incorporating short and longer‑term professional development goals on the team and team member level.
• Set an example of living Western Union’s values around engagement and inclusion.
• Act as a change agent and driver of innovation.

• 7+ years of product management experience in Financial Services, preferably payments, and 5+ years of experience managing teams.
• Undergraduate or graduate degree in business or engineering.
• Demonstrated product management skills including strategic and tactical product management, working knowledge of agile methodologies, change management, and end-to-end PDLC.
• Demonstrated project management skills including the ability to create a project plan, plan and coordinate, organize, adapt, and execute.
• Excellent writing and communication skills.
• Proven problem‑solving skills, a robust technological background, and an understanding of business processes.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer‑centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy‑to‑use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global…