Distribution Supervisor

Published:
Dec 10, 2024 - The Distribution Supervisor leads daily operations of the Order Processing department while ensuring the highest safety standards through employee-led safety programs such as BBS and Take Action. This role drives performance across quality, accuracy, and productivity, fostering a continuous improvement mindset to meet Best in Class benchmarks. Responsibilities include managing KPIs, ensuring compliance with EHS and GMP SOPs, and overseeing employee training while maintaining data integrity across systems like Kronos, SAP, and Manhattan.

• Procedure Adherence:
  Follow all Standard Operating Procedures.
• Program Participation:
  Participate in all reasonable work activities as directed by management, including special initiatives and programs such as Demo and ReNu pick up/drop off activities.
• Training Delivery:
  Provide in-service training/retraining on products and new processes.
• Training Compliance:
  Support the completion of all training, including timely submission of training records.
• Evaluation Assistance:
  Assist in completing annual competency evaluations for employees.
• Performance Input:
  Provide input on employee performance to the Territory Service Manager (TSM) and assist with HR matters as requested under TSM guidance.
• Scheduling Support:
  Assist the TSM in determining the service center team schedule to ensure 24/7 coverage for the service territory.
• Technician Coverage:
  Provide coverage for service technicians during vacations, leaves of absence, etc.
• Managerial Coverage:
  Provide coverage for the Territory Service Manager.
• On-Call Participation:
  Participate in on-call and holiday work requirements.
• Values Demonstration:
  Demonstrate Arjo core values in daily activities.
• Operational Support:
  Support and facilitate training, scheduling, parts distribution, and completion of all field-based product improvements including Technical Advisories (TANs), Field Corrections, Product Upgrades, etc.
• Technical Assistance:
  Assist and/or facilitate technical support via phone to field service employees.
• Onsite Support:
  Assist field service employees with difficult repairs onsite at customer locations and/or service centers.
• Report Preparation:
  Assist in the preparation and distribution of required reports to the assigned team.
• Maintenance Support:
  Support the delivery of preventative maintenance and repair services at customer establishments in accordance with established procedures and techniques, using proper tools, test equipment, and replacement parts.
• Installation Assistance:
  Assist in the installation process at customer locations.
• Relationship Management:
  Establish and maintain positive and collaborative working relationships with internal and external customers.
• Policy Implementation:
  Ensures all corporate policies, procedures, and guidelines are applied fairly and consistently.
• Team Leadership:
  Leads and inspires his/her team of associates to ensure daily tasks are executed effectively.
• Performance Understanding:
  Ensures team members fully understand all Key Performance Indicators and other operational performance targets.
• Communication Promotion:
  Promotes and encourages open communication to help build a trusting and collaborative work environment.
• Team Training:
  Trains and coaches new team members to help build a high-performance work culture.
• Safety Advocacy:
  Promotes safety in the workplace and ensures team members contribute to a safe work environment.
• SOP Training:
  Ensures team members are thoroughly trained on all Standard Operating Procedures (SOPs) for the department.
• Resource Planning:
  Plans and organizes the use of resources (space, labor, equipment) to ensure daily production plans are achieved.
• Performance Review:
  Reviews and analyzes departmental performance to the work plan throughout each shift and adjusts resources accordingly.
• Performance Reporting:
  Reports hourly/daily on departmental performance, variances, and any staff issues to the Senior Operations Manager.
• Continuous Improvement:
  Provides opportunities for team members to be involved and participate in continuous improvement initiatives.
• Cross-Department
  
  Collaboration:
  
  Works with other internal departments to establish and grow the core business.
• Revenue Support:
  Assists the region in achieving revenue goals related to the sale of company products and services.
• Product Demonstration:
  Demonstrates effective use of products and technical data provided by the company.
• Equipment Repair Assessment:
  Assesses, provides cost estimates for, and completes repairs for customer-owned medical equipment or customer-damaged rental assets.
• Safety Management:
  Ensuring the safety of the warehouse is the top priority.
• Tool Provisioning:
  Ensures that associates have the proper tools for success and are performing job functions safely.
• Distribution Execution:
  Able to execute all distribution functions associated with order fulfillment including waving, printing, picking, packing, shipping, and…