Lead Maintenance Planner​/Command Center Coordinator

Lead Maintenance Planner/Command Center Coordinator

Join to apply for the Lead Maintenance Planner/Command Center Coordinator role at Arora Engineers

As the Lead, you will perform the duties of a coordinator, oversee team and Command Center operations, train and mentor staff, manage schedules, balance vacation/holiday and call‑outs to ensure 24/7/365 minimum coverage, and act as the primary escalation point during critical events. The role requires strong leadership, technical expertise, and rapid decision‑making in a 24/7 environment, with oversight of maintenance planning, emergency coordination, and compliance with FDNY fire safety regulations (F‑53 and S‑95).

• Leadership & Oversight
  • Manage schedule and staff to ensure continuous coverage; act as on‑call during off‑shift hours.
  • Supervise Command Center operations and enforce standard operating procedures.
  • Mentor coordinators and planners on scheduling and emergency protocols.
  • Handle employee management tasks including time‑off approval, performance evaluations, and team development.
  • Serve as escalation contact for critical maintenance issues and emergencies.
  • Coordinate schedules to meet contract and company requirements.
  • Drive process improvements and maintain KPI performance.
  • Lead day‑to‑day coordination with Fire/Life Safety Testing and Inspection Teams under ASG’s supervision.
  • Train staff on FDNY COF compliance and emergency protocols.
• Maintenance Planning & Scheduling
  • Develop and manage preventive maintenance schedules using Maximo CMMS.
  • Review and approve job plans for accuracy and compliance.
  • Prioritize work backlog based on asset criticality and operational impact.
• Communication & Coordination
  • Act as primary liaison between client, technicians, and operational teams.
  • Issue notifications for planned shutdowns and emergency repairs.
  • Provide after‑hours updates and coordination for operational impacts.
  • Interface with Prime O&M Contractor, Airline, Airport, and Vendor contacts related to control center and fire systems.
• Command Center Operations
  • Lead real‑time monitoring and coordination of maintenance activities.
  • Ensure timely technician dispatch and escalation communications.
  • Maintain accurate logs of calls, work orders, and emergency events.
  • Adhere to life‑safety communication standards during emergencies.
  • Monitor the Fire Alarm Panel to diagnose and dispatch repair resources.
• Regulatory Compliance & Reporting
  • Generate KPI reports and support audits for customers, company, and regulators.
  • Monitor inventory and staff availability for planned work execution.
  • Maintain FDNY Certificate of Fitness (COF) compliance across staff, including F‑53 and S‑95 requirements.
  • Document and report potential system failures and initiate corrective actions.
• Secondary Functions
  • Report issues that could lead to additional system failures.
  • Comply with company safety program and trainings.
  • Perform other related duties as assigned.

• Technical understanding of Fire Alarm, Fire Protection, HVAC, electrical, plumbing, and building automation systems (a plus).
• Proven leadership in high‑pressure environments.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and mobile CMMS applications.
• Ability to work independently and make decisions in a 24/7 environment with minimal supervision.
• Coverage required for all shifts, including weekends and holidays.
• Strong written and verbal communication in English.
• Skill in building productive relationships with employees, clients, and vendors.
• In possession of appropriate paperwork to gain and maintain employment in the US.
• Ability to meet worksite security and safety requirements.

• High school diploma or equivalent required;
  Associate or Bachelor’s degree preferred.
• 5+ years of maintenance planning, facilities operations, or dispatch experience.
• 3+ years of supervisory experience managing multiple team members in facilities or maintenance operations.
• Experience with Command Center/Call Center or centralized maintenance operations preferred.
• Proficiency with CMMS (familiarity with Maximo and/or ATLAS mobile preferred).
• Experience in high‑volume, fast‑paced large commercial environments.
• Willingness to work rotating shifts, including nights, weekends, and holidays.
• Excellent communication, multitasking, and organizational skills.
• Strong problem‑solving skills under time‑sensitive conditions.
• Knowledge of Airport equipment is a plus.
• Ability to interpret maintenance schedules, work plans, SOPs, and technical documentation.
• Ability to write reports and form emails effectively.

Applications will be accepted until the position is filled. Please submit your application through the Arora Engineers portal.