Community Navigation Manager

Title:
Community Navigation Manager

Unit: Atlas Workforce Program

Salary: $72,000 to $78,000

Reports to: Program Director, Outreach

Status: Full Time;
Regular, Exempt

Location: 502 East 163rd Street, Bronx, NY 10451

Days/

Hours:

Monday-Friday, 9am-5pm

Essential Duties and Responsibilities:

• Supervise Community Navigators’ efforts in relentlessly engaging participants through consistent outreach efforts;
• Promote a trauma-informed approach, teaching outreach staff its significance and application;
• Model and instill high standards of professionalism and ethical conduct in the team;
• Facilitate positive, participant-driven interactions, emphasizing restorative practices;
• Supervise Community Navigators’ efforts to work hand in hand with the transitional job provider staff to support participants’ success in Atlas workforce;
• Provide mentoring to Community Navigators in their role of providing supportive case management to participants;
• Prepare and submit accurate and timely reports; manage data entry into relevant systems;
• Regularly review Community Navigators’ documentation (case notes, incident reports, etc.) to ensure information is entered in a timely and accurate fashion. Providing training and coaching to strengthen documentation‑related skills as‑needed;
• Conduct regular team meetings, supervise one‑on‑one sessions, and maintain open communication lines within the team and the broader community;
• Engage proactively with the community, strengthening ties with residents, businesses, and organization;
• Coordinate support sessions aimed at developing conflict resolution skills and positive behavior; and
• Ensure appropriate referrals for comprehensive support services.

Supervisory Responsibilities:

Directly oversee outreach staff; carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.

• Bachelor's degree preferred, preferably in public health, human services, criminal justice, sociology or related field;
• Two or more years preferred of full‑time management experience, in the field of outreach, substance use, mental health and/or criminal justice with clientele similar to that served by the program(s);
• A minimum of two years relevant work experience, preferably in a nonprofit social service setting;
• Some supervisory experience required;
• Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders;
• Ability to work a flexible schedule;
• Proficiency in Microsoft Office and Excel;
• Valid Driver’s License required;
• Ability to work independently and on a team;
• Experience working with the community in the South Bronx, a plus;
• Experience and/or desire to work with a culturally diverse population;
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements
:
Travel throughout the Bronx is required.

EBA’s mission is to support families and strengthen communities through the high‑quality implementation of evidence‑based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community‑based providers can be the ‘stars’ on stage. Over the past 20 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health.

EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs.