General Manager

General Manager

iFLY Indoor Skydiving

At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.

• Develop strategies and tactics to grow revenue; engage with local market to drive awareness of iFLY; own and maintain a safety‑first culture; deliver an unparalleled customer experience and pull all levers to meet/exceed your tunnel's EBITDA budget.
• Foster a collaborative atmosphere where all employees feel included and contribute to the company's success.
• Inspire your team consisting of Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders and STEM educators to develop and grow to their full potential.
• Embodify, create, and support an environment that exemplifies the iFLY Core values:
  Safety First – Commitment and continuous investment in Safety;
  Outrageous Passion – Striving for excellence in all things iFLY;
  Accountability – Do what we say we’ll do (See it, Own it, Solve it);
  Respect – Embrace our differences and treat one another how we want to be treated.

• Act with an owner/operator mindset, actively finding ways to grow the business and your team.
• Develop and maintain strategic partnerships with local and national businesses, schools, community organizations, chamber of commerce chapters to drive brand awareness and customer acquisition (20% time outside the tunnel).
• Design and implement social media and B2B marketing strategies to amplify the iFLY brand.
• Grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas of the business.
• Engage in, model, and train your team on selling, and guest service skills, focused on delivering an unparalleled customer experience and repeat business.
• Analyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and P&L statements.
• Define, implement and support continuous improvement processes to enhance operational efficiency.

• Lead and manage the leadership teams daily operations of the tunnel.
• Inspire each team member (Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and educators) to develop and grow to their full potential.
• Collaborate with the Operations Manager, Lead Instructor and Regional Director to meet/exceed safety audits, EBITDA budget, NPS, turnover, instructor productivity and customer referrals.
• Recruit, hire, train, develop and performance manage team members. Hire and develop the best team.

• Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both employees and customers.
• Perform regular safety audits and inspections to proactively identify and mitigate potential hazards.
• Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures.
• Respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety.

• 3-5 years of proven success in General Manager role in a customer‑facing industry with direct P&L ownership.
• Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences.
• Proficiency in monitoring various business metrics and developing plans to address any gaps.
• Experience with developing and executing local marketing strategies to drive growth.
• Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team.
• Strong strategic thinking and decision‑making abilities in partnership with senior company leadership.
• Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes.
• Effective critical thinking skills to address issues promptly and effectively.
• Experience in…