Director, Client Service Executive

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Director of Client Service to join our Global Payments & Trade Client Services team; this role will be located in New York, NY.

• Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles
  • Re‑enforcing the BNY Pillars & Principals
• Mentor through ongoing coaching & development; continuing to strengthen your personal development needs
• Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB
• Ensuring appropriate oversight & governance of our Risk & Control Framework
• Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)
• Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc.
• Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)
• Provide Level 2 & 3 support:
  Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.
• Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.
• Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements

• Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required
• 10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry
• Self‑motivated with proven commitment to client focus and lean thought process
• Strong communication skills; written, verbal and effective listening skills
• Ability to be cross‑fungible and multitask under pressure
• Able to adapt to changing environment and business/organizational demands
• Deep understanding of traditional wholesale banking products, such as:
  Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc.
• Certification in Operational Excellence and/or Six Sigma a plus
• Proficient in Microsoft Office suite

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

The base salary for this position is expected to be between $127,000 and $240,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company‑sponsored benefit programs.

This position is at‑will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.