Senior Group Manager, Ops & Strategy

Senior Group Manager, Genesis House Ops & Strategy

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At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis, we understand you’re not just building a career – you’re building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.

If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

The Sr. Group Manager, Genesis House Operations and Strategy reports to the Director, Genesis Brand Experience, Genesis House & Studios and provides management support of the overall operations and strategy for Genesis House and Studios with responsibility for all aspects of the facility operations, including planning, tactical execution, guest and employee satisfaction, guest experience, and agency/vendor management. Responsible for ensuring the implementation of guest experience strategy and Genesis brand initiatives with the objective of meeting or exceeding guest expectations, implementing operational efficiencies, and increasing financial performance.

Manages multiple operations/service vendor and local staff while overseeing strategy and priorities. The position supports Genesis operations plans, ensuring resources are leveraged and coordinates proactive operations activities, when appropriate, improve guest experience, improve internal and strengthen internal protocol and governance, and drive customer volume in Genesis House. This position will also ensure that all initiatives align with Genesis global standards and successfully position the Genesis brand.

Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.

• Develops operations and programing plans designed to align Genesis House brand standard and goals to drive engagement and, above all, member, owner, and guest experience.
• Collaborates with Genesis Motor America and Genesis Global Headquarters team to understand global brand strategy and aligns with the Director, Genesis Brand Experience, Genesis House & Studios on how to use brand venues to further brand engagement.
• Stays current with trends for brand venues and best practices to support continuous innovation.
• Lead the full lifecycle of tentpole, programing and partnership production and guest experience.
• Collaborates with Genesis House partners to improve, develop and innovate Genesis House Restaurant.
• Develop strategy and timelines with the restaurant team to create season plan for menu changes.
• Collaborate with public relations agencies to develop food and beverage strategies to highlight seasonality of Genesis House restaurant menus and cultural events.
• Explores new business opportunities; develops marketing and business development plans designed to maximize property awareness, engagement and, above all, member, owner, and guest experience.
• Oversee and manage all fleet operations for House, Studio and Hudson Yards.

• Execute business plans designed to drive visitor volume, topline revenue and guest experience satisfaction, and profitability at Genesis House restaurant.
• Manages Sr. Manager, Operations, internal restaurant team, GH operations team and other agencies in the execution of revenue generating strategies for property, including continually improving service and food and beverage service, developing commercially enticing programing, developing local neighborhood relationships, growing regular guest database.
• Partner with marketing team to drive awareness of Genesis House through strategic social media, CRM, and paid media/social campaigns with offers and ideas to target guests.
• Manage timelines and expectations with the Genesis House restaurant team to execute seasonal food and…