HR Professional Development & Employee Relations Director; HEO

HR Professional Development & Employee Relations Director (HEO)

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic‑serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility.

John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low‑income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor?s and master?s degrees both in traditional criminal justice‑related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

Reporting to the Assistant Vice President for Administration, the Director of Professional Development & Employee Relations will lead the development, implementation, and evaluation of comprehensive professional development programs at John Jay College. This role is crucial in fostering a supportive and productive work environment by addressing employee relations concerns and enhancing workforce capabilities through targeted training. The Director will serve as a thought partner to the Assistant Vice President and college leadership to assess employees training needs, design effective programs, and measure their impact across in‑person, virtual, and online platforms.

The ideal candidate will be an experienced leader in learning and development and employee relations, with a strong ability to assess organizational needs and deliver results‑driven training programs that align with institutional goals while being a resource to managers and staff, fostering a culture of continuous learning, fairness, and collaboration consistent with CUNY and College values.

• Design, implement, and evaluate a comprehensive professional development strategy aligned with the College’s Strategic Plan and CUNY’s 2023‑2030 Roadmap, including leadership development, compliance training, and workforce capability initiatives.
• Manage and optimize use of learning management systems (e.g., Linked In Learning, CUNY Brightspace, or Workday Learning) to deliver, track, and report training participation and impact across the campus community.
• Develop and facilitate training modules, workshops, and learning pathways for staff and supervisors on topics such as communication, customer service, leadership, change management, and artificial Intelligence (AI).
• Advise supervisors and staff on performance management, conflict resolution, and policy interpretation in accordance with CUNY policies, PSC/CUNY contracts, and College procedures.
• Partner with campus stakeholders to assess and strengthen organizational culture through engagement surveys, recognition programs, and inclusive workplace initiatives that foster trust, accountability, and belonging.
• Coordinate campus‑wide compliance training (e.g., ESPARC, Workplace Violence Prevention, GBVT) and ensure adherence to CUNY and state/federal HR policies, maintaining accurate training and certification records.
• Lead development of employee recognition and appreciation initiatives (e.g., BRAVO Employee Recognition Program, service milestones, awards ceremonies) that celebrate contributions and support retention.
• Collect and analyze training and employee relations metrics; prepare periodic reports, dashboards, and recommendations for senior leadership to guide decision‑making and measure program impact.

• Bachelor’s…