Senior Director IFM, Offices

Job Title

Senior Director IFM, Offices

The Sr, Director, Integrated Facilities Management will manage and direct activities for the delivery of facility management services, operations, maintenance, and repair for a portfolio of approximately 10 million square feet across the United States. This portfolio includes multiple types of real estate including offices, retail, and critical services sites. This position includes accountability for overall delivery including, but not limited to engineering, cleaning, grounds, project management, workplace experience, and safety services.

Responsibilities also include MSA compliance, adherence to the business plan, budgetary control, and oversight of the daily management and operations activities associated with the portfolio.

The primary objective of the position is to maximize the value of the client’s assets; achieving the operational and financial goals and objectives by developing, implementing, and executing an overall Strategic Plan for the portfolio and the management of a national FM team of over 200 union and non-union colleagues. This requires the candidate to have an in-depth understanding of the client’s objectives as well as a broad knowledge of the real estate life cycle including but not limited to facility operations experience (across all services), capital planning, and a strong discipline of financial management and related analysis.

To be successful, the candidate must develop and maintain a client-focused, partnering, and consultative approach; anticipating client needs, thinking strategically, being solutions-focused, and being both proactive and reactive as the situation and circumstances dictate. The candidate must be astute at identifying service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value-added benefit of the outsourcing partnership.

The Director will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies.

External relationships: this role will interact with client leadership, client staff, and vendors.

Internal relationships: this role will interact with the IFM service platform, account leadership, and C&W corporate COEs.

• Coordination, delivery, and quality assurance of all Cushman & Wakefield facilities management account services and adherence to the client’s real estate standards of performance

• Manage a broad and diverse team covering client’s large real estate portfolio consisting of multiple real estate types with varying criticality.

• Supports senior leadership in developing strategies for accommodating growth and dynamic integration across all service delivery work streams.

• Complete understanding of contract obligations to ensure client expectations met.

• Maintaining effective relationships with key client contacts.

• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded.

• Provide strategic leadership and guidance, advice, coaching, and direct support where required to deliver best practice selection, training, assessment, and recognition/reward.

• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings, and monthly reporting.

• Ensure optimum staffing structures across the portfolio balancing coverage and performance needs with the delivery of service excellence and financial resources.

• Lead and support the FM organization to develop a proactive approach to:

  • Drive continuous improvement philosophy and culture throughout the organization;

  • Monitor vendor performance and manage key contract relationships;

  • Ensure SLAs & KPIs are achieved and aligned with contractual agreements;

  • Identify and recommend remedial actions and process changes;

  • Ensure all required policies and procedures are adopted and used on-site;

  • Ensure all works are competently completed;

  • Comply with legislative, environmental, health, and safety…