Deputy Director Railroads Communications

Deputy Director Railroads Communications

Deputy Director of Railroads Communications

DEPT/DIV:

Customer Communications

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FUL L

SALARY RANGE:

$140,226 - $155,000

DEADLINE:

Please note that this position is only open to MTA employees.

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Deputy Director, Railroad Communications, directs the execution and implementation of highly visible customer-facing communication programs and campaigns, designed to improve the daily experience of MTA LIRR and MNR riders. The incumbent oversees the project management process, from inception to completion, to ensure all stakeholders are aligned and productive on projects, objectives, and deliverables. The Deputy Director leads the Customer team’s efforts to engage with and support the unique communications needs of the LIRR and MNR and serves as a dedicated resource for senior leadership at the railroads.

• Oversees the tasks and activities of account executives, designers, artists, copywriters, print shop personnel, and content and channel managers to ensure projects are delivered on time and within budget. Ensures project integrity by working in tandem with agency partners/clients. Directs multiple creative initiatives for client programs that may include, but are not limited to, new program initiatives, station enhancements, operating improvements, and the customer experience, service change information, way finding, safety, etc.
• Utilizes Base Camp or similar project management software to document, track, and oversee project progress and status. Ensures all team members use Base Camp or similar project management tools for accountability, resource management, and the continued delivery of high-quality outputs. Receives real-time status updates from direct reports.
• Oversees the development of internal communications for LIRR and MNR, including, but not limited to, training manuals, leadership recognition awards, and People Department outreach events.
• Directs inbound and outbound tourism messaging and manages relationships with travel organizations to develop promotional content.
• Monitors, uploads, and removes Marketing campaigns on the Mercury content management system.
• Supervises the coordination of internal departments across agencies to review and update customer safety messaging and way finding signage.
• Selects, develops, and motivates personnel within the department. Provides career development for subordinates. Provides prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Reviews the performance of staff. Creates a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Other duties as assigned.

• Demonstrated ability to communicate effectively with stakeholders at all levels of the MTA.
• Demonstrated ability to establish timelines and oversee projects to ensure on-time delivery
• Excellent organizational, interpersonal, and presentation skills
• Knowledge and understanding of the organizational and interdepartmental structures of the MTA.
• Proven ability to work in a high-profile, high-pressure environment effectively.
• Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals of the MTA
• Demonstrated ability to complete both short and long-term projects effectively and efficiently.