Team Lead – Office Moves, IMAC, and Building Relocations

Team Lead – Office Moves, IMAC, and Building Relocations

Our enterprise-level client is seeking to add a Team Lead – Office Moves, IMAC, and Building Relocations to the team in New York City. Please see below for full details-

Job Notes:

• 6‑month contract / extensions possible and perm conversion are possible, but not guaranteed
• Onsite 5 days per week in New York City -- Vesey Street, 10281
• Drug & Background required.
• Schedule:
  
  1pm‑Midnight, M‑F + weekends for scheduled off‑hours moves.

Pay Rate = $45 w2 per hour plus benefits

Responsibilities:

• Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
• Monitor overall performance of services and following up if service delivery is not meeting expectations.
• Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
• Hire, train, lead, motivate, develop and manage the performance of direct reports.
• Develop continual service improvement plans to ensure that service adequately support business needs now and in the future.

Documentation/internal forecasting activities:

• Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
• Responsible for the workflow and resources of the team to meet contractual obligations.
• Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.
• Act as a point of contact for the team in connection with any work‑related concerns issues.
• Manage sickness/absence, holidays and training levels in accordance with processes and procedures.
• Develop and agree personal development plans for all direct reports.
  
  Hold regular 1:1s with team members and lead/document weekly team meetings.
• Complete the yearly performance reviews for direct reports.
• Maintain and improve customer satisfaction levels.

Requirements:

• 7-10+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations.
• Experience managing and leading 10-20 direct reports preferred.
• Prior projects serving major office buildings in NYC strongly preferred.
• A ‘night owl’ comfortable working nights and weekends regularly.
• Internal reporting, documentation, and forecasting experience preferred.

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