Claim Manager- Construction Defect

Claims Manager – Construction Defect

Los Angeles, CA | Hartford, CT | Exton, PA | New York, NY | Morristown, NJ | USA

As a Construction Defect Claims Manager, you will play a critical role in leading a team that handles high exposure Primary and Excess Construction Defect claims. This position reports to the Head of Construction, Environmental Pollution & Energy Claims and will collaborate on the group’s strategy on claim handling and best practices.

• Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations.
• Conduct and coordinate timely audits of third-party administrators (TPAs) and insureds claim files.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on Casualty claim trends.
• Collaborate with Underwriting teams in connection with claim issues and trends, lessons learned, review of policy/endorsement language, and marketing and business development activities.
• Provide superior customer service to policyholders and brokers, ensuring the same high standard is upheld by all colleagues.
• Partner with team members and counsel to manage litigation in an effective and cost‑efficient manner.
• Identify strategic and tactical needs solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit.
• Focus on each team member’s performance, development, and success.

• Strong technical background in Construction Defect claims: advanced experience with handling and supervising Construction Defect claims, proven ability to negotiate and settle large and complex claim files.
• Proven leadership skills: demonstrated experience managing claims handlers, developing employee talent, managing performance, and maintaining engagement.
• Strong analytical skills and sound judgment; takes initiative and can work independently.
• Dedication to customer service, professionalism and diplomacy in broker and insured relations.
• Excellent verbal and written communication, collaboration, presentation and influencing skills; able to work in a fast‑paced environment and juggle numerous concurrent responsibilities.
• High ethical standards, reputation for integrity and professionalism.
• Bachelor’s degree required.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance and reinvent it by combining a comprehensive capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

U.S. base salary range: USD 144,500 – 227,500 (actual pay based on skills, experience, and location).

A competitive retirement savings plan, health and wellness programs, and extensive learning opportunities are available. For more details, see US Benefits at a Glance 2025.

AXA XL is an Equal Opportunity Employer and committed to inclusive hiring across diversity dimensions.