SVP, Operations

About Vcheck

Vcheck was founded in 2012 to bring the investigative rigor of boutique due‑diligence firms to scale through technology. We help financial institutions, private equity firms, and Fortune 500 companies see clearly through complexity and make confident decisions. Our platform is a best‑in‑class portfolio monitoring solution and the industry’s most advanced investigations platform.

Vcheck is seeking an exceptional SVP of Operations to lead our next phase of growth and operational excellence. You will build and scale operations across global teams, drive technology adoption, and establish systems that support our ambitious growth trajectory. You will partner closely with the CEO and executive leadership to translate strategic vision into operational reality.

• Build Operational Infrastructure for Scale
  • Design and implement capacity planning models that balance client demand with team capacity across our global investigation teams (US, Romania, India, UK).
  • Own general operations, including facilities management for global offices and vendor relationships.
  • Establish early warning systems for capacity constraints, quality issues, and delivery risks.
  • Create standardized workflows and SOPs that enable consistent quality as we scale from current size to 500+ employees.
• Drive Learning & Development and Organizational Capability
  • Establish robust L&D programs with defined training curricula for all roles to reduce onboarding time and improve quality consistency.
  • Build mid‑level management capabilities and leadership pipelines to support rapid growth.
  • Develop career paths and succession planning that reduce attrition in critical roles.
  • Create internal mobility programs that retain top talent and develop future leaders.
• Lead Cross‑Functional Collaboration and Change Management
  • Foster collaboration between investigations, customer success, sales, and technology teams.
  • Establish communication frameworks and meeting cadences that drive accountability without bureaucracy.
  • Lead change management initiatives that drive technology and process adoption across diverse global teams.
• Accelerate Technology Integration and Innovation
  • Serve as executive sponsor for our Investigations Platform and emerging AI/automation capabilities.
  • Drive adoption and optimization of operational tools including Guru, Rippling, and investigative platforms.
  • Partner with product and engineering teams to ensure tools meet operational needs and deliver measurable ROI.
  • Identify opportunities to leverage automation to reduce manual effort and improve cycle times.
• Own Financial and Operational Performance
  • Manage day‑to‑day operations with P&L accountability including cost management and margin optimization.
  • Develop and monitor operational metrics tied to financial performance.
  • Lead annual budgeting, forecasting, and resource planning processes.
  • Identify opportunities to improve profitability through efficiency gains and resource optimization.
• Ensure Quality and Compliance
  • Maintain adherence to all regulatory requirements affecting due diligence operations (FCPA, AML, etc.).
  • Establish robust internal controls and audit readiness.
  • Partner with QC teams to balance quality standards with delivery velocity.
  • Develop risk mitigation strategies for operational vulnerabilities.
• Partner with Commercial Teams
  • Serve as operational escalation point for complex client situations.
  • Partner with sales and customer success teams to ensure operational capabilities support growth strategy.
  • Build trust with key clients through operational transparency and proactive communication.
  • Translate client feedback into operational improvements.

• 7+ years of progressive operations leadership experience in high‑growth, tech‑enabled services environments.
• Must come from a larger organization (500–1,000+ employees) with proven experience building scalable systems, processes, and organizational capabilities.
• Experience scaling operations to $75M+ in revenue.
• Track record of managing global teams across multiple locations and time zones.
• Demonstrated success implementing operational systems and driving process improvements at scale.
• Willingness and ability to…