Chief of Staff​/Director of Operations

We’re Hiring:
Chief of Staff / Head of Operations

Join me as my right hand in a venture built to reinvent an entire industry.

I'm looking for a dynamic, resourceful, relentlessly driven Chief of Staff / Operations Leader to help build and scale JBL New York City and Smile House L.L.C. our hospitality-forward, tech-enabled, prevention-focused model for oral health and whole-body wellness.

Oral health has been separated from healthcare for too long. With emerging science, integrated technologies, and a deep understanding of the oral–systemic connection, this is our moment to transform care and prevent chronic inflammatory disease at the source. Smile House and J B L NYC is designed to lead that charge with:

• ✨Multi-specialty collaboration - all our specialists under one roof
• ✨Interdisciplinary care for DMI, Dental and medical integration
• ✨Unreasonable hospitality
• ✨A patient-first, relationship-driven model
• ✨A platform built for scale

To do this, I need a true partner.

This is a mission-critical, builder seat for someone who thrives in early-stage growth environments and loves operating at the intersection of strategy, execution, people, and culture.

• You are my operational right hand; we make things happen
• Drive execution across operations, systems, HR, and patient journey and work closely into growth initiatives and our head of growth.
• Build the operational infrastructure that will scale Smile House for the next 5–10 years
• Architect and refine systems that create clarity, predictability, and flow
• Lead cross-functional alignment and elevate operational excellence
• Bring structure, rhythm, and momentum to the entire organization
• Help craft the culture, values, rituals, and team norms that define who we are
• Work hands-on in hiring, onboarding, developing, and retaining a world-class team
• Ensure that our people’s strategy aligns with our mission and vision every step of the way

You might be perfect if you…

• Have 5–10+ years in operations, Chief of Staff, marketing, growth, HR, or senior EA roles supporting executive leadership
• Have early-stage startup experience and know how to build from zero to one
• Understand that the heart of any great company is people, culture, and aligned values
• Have strong human resources instincts and know how to identify, hire, and develop talent
• Are exceptional at building teams and fostering alignment
• Have high EQ, emotional intelligence, and a genuine love for people
• Thrive in fast-moving, visionary environments
• Think in systems and execute with precision
• Are resourceful, organized, loyal, and energized by solving complex problems
• Love partnering closely with a CEO and amplifying the impact of the leadership team
• Are driven by mission and excited to disrupt an industry ripe for reinvention

We are not building another dental office.

We are shaping a new category one where oral health becomes the gateway to whole-body health, hospitality meets medicine, and an interdisciplinary team collaborates to transform patient outcomes.

If you want to help build the team, the culture, and the systems for a model that will change lives, this is your moment.

Send me your resume and a note why you feel this opportunity matches up with your mindset and your experience to

Smile House is just getting started.

Let’s reinvent oral health together and build an extraordinary team to do it.