CI Change Leader

Location Designation:
Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid‑sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.  

to learn more about Group Benefits solutions.

** Preference for candidates based in New York, but open to remote employees who are willing to travel as needed. **

Change Leaders help to implement the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, and sustained change and innovation. To achieve this, the Change Leader will lead a team of Change Agents, who will work with the business to identify opportunities to improve how we work, design solutions for these opportunities, and coach teams to use them.

You will have the opportunity to build leadership skills, shape the organization and its processes, and advance your career at New York Life. The Change Leader is expected to be in the role of Change Leader for two years to help lead future waves of CI and help coach others. Part of the reason for the two-year commitment is that in this role, you will receive extensive training from both internal and external (to New York Life) sources on the Continuous Improvement system.

You will also benefit from exposure to senior leaders within the organization, including at the C-level, exposure to different parts of New York Life, e.g., across functions, and the opportunity to hone written and oral communication skills. Most importantly, you will play a critical role in shaping the future of New York Life and improving our performance on many dimensions.

Successful Change Leaders will have numerous options and support when transitioning out of the Change Leader role. These include:

• Supporting a department or functional area in a CI sustainability role.
• Transitioning back to the business in your original department or functional area (e.g., a position of greater seniority)
• Moving to a new role within New York Life.

• Plan CI deployment for a department or functional area, and own implementation and deployment of that plan.
• Lead a team of Change Agents (3-6) through CI adoption within a specific department or functional area.
• Facilitate development of standards and practices, including codification of knowledge/ways-of-working to support CI deployment more effectively.
• Personally role model and practice CI leadership behaviors on a day-to-day basis.
• Lead your respective team of Change Agents and the business through the 5 phases of a deployment from Diagnose to Sustainability to assess current areas of strength and opportunity, design/refine tools to meet the needs of the business, as well as successfully implement and sustain them among teams:
• Conduct diagnostic work within a deployment: lead your team of Change Agents through the process of working with frontline associates, managers, leaders, and other stakeholders to conduct diagnostic analyses that include walkthroughs, and interviews to assess current state strengths and areas of opportunity to enhance performance in a business unit or functional area. You will be responsible for working hand‑in‑hand with business leaders to quickly learn the ins and outs of the business, including key drivers of financial results, customer satisfaction, and employee experience.
• Lead future state design work within a deployment: lead your team of Change Agents through the process of tailoring tools such as visual boards, standard work, skills matrix, balanced scorecard of performance metrics, etc. to the New York Life culture and the context within a business unit or functional area. Ensure the tools will be fit‑for‑purpose in that area and are able to…