Client Growth Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response.

Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

Sage operates in a “land-and-expand” motion with senior-living operators. After Sales lands a pilot, you’ll turn early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You’ll execute upon and further refine the expansions playbook, strengthen client relationships, and translate the value that the Product and Client Success teams have delivered into long-term, multi-community growth. Our company mission is to enable modern aging, and this role will help us grow with like-minded organizations to realize that mission.

This position will require up to 50% travel - spending time in-person with our partners and in-person at our office in New York City.

• Quarterback portfolio expansion. Build and execute expansion strategies that move partners from pilot(s) to multi-community deployments across their portfolio, including new products and add-ons
• Forecast and hit targets. Maintain a rigorous view of expansion pipeline; deliver against quarterly revenue and retention goals
• Be the executive point of contact. Cultivate C-suite and regional champions at operators, REITs, and PE-owned platforms; lead regular business reviews, align on goals, and remove blockers
• Quantify ROI and operational impact (e.g., workflow efficiency, risk reduction, care outcomes); package insights into crisp, fact-based narratives that drive buy-in and budget approval
• Orchestrate cross-functional expansion sprints. Translate operator goals into a clear plan, and coordinate with Implementation/Client Success/Product/Engineering/Marketing to achieve said goals
• Escalate and de-risk. Serve as an executive escalation path internally and externally; anticipate issues and orchestrate fast, durable resolutions
• Represent Sage in the market. Join partner executive meetings and relevant industry events to deepen relationships and unlock new avenues of growth

• 4+ years in enterprise account management, sales or biz dev – ideally in health tech, senior living, or care delivery
• Proven record working with VP/C-suite stakeholders and navigating complex, value-based commercial motions
• Demonstrated success securing renewals and/or expansions across multi-site portfolios
• Executive-ready communication; skilled at framing financial and operational impact
• Product curiosity—you go deep enough to credibly match capability to operator outcomes
• Ability to go deep to understand and speak to product capabilities
• Self-starter with high ownership; comfortable orchestrating cross-functional stakeholders

• Senior Living ecosystem fluency (Operators, REITs, Private Equity), including investments, asset management, budget cycles, and regional dynamics.
• Consistent quota attainment in prior roles, with a history of meeting or exceeding targets across multiple quarters.
• Familiarity with handling sensitive information appropriately and aligning to info-security norms in healthcare contexts.

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've…