Associate Team Leader

Job Overview

Join us as an Associate Team Leader at H&R Block. You’ll support a single retail office during tax season, ensuring client expectations are exceeded and providing daily operations direction.

Schedule:

Start with flexible part‑time in late fall, ramp up for tax season, and transition to full‑time from January through April.

• Support the Multi‑Unit Team Leader as onsite point of contact for tax office associates and clients.
• Execute and hold all tax office associates accountable to the client service experience.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Headfront desk operations, phone coverage, and client engagement to deliver outstanding experience.
• Lead daily activities to ensure associates are scheduled and work is completed on deadlines, maintaining quality standards.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.
• Prior experience in customer service or similar role.
• Strong organizational skills, ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficient with MS Office.
• Ability to work independently with minimal supervision.
• High school diploma or equivalent (or higher).
• Flexible work schedule (40 hours per week).

• Health and wellness benefits including Medical Coverage, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan.
• Employee Assistance Program and wellbeing programs such as Better You.
• Various discounts on everyday items and services.

$16.50 – $29.00 per hour.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.