Store Manager - Kings Plaza

Location: New York

Store Manager - Kings Plaza

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible.

Responsibilities

As Store Manager & Brand Ambassador, you will:

• Leverage entrepreneurial mindset to drive results, navigate ambiguity, and build cross‑functional partnerships with Store Operations and People Partners.

• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness.

• Lead implementation of company initiatives and manage full operation of the business.

• Establish trust, maintain integrity, and foster a collaborative and inclusive culture.

• Monitor and analyze sales data, identify trends, and recommend improvements to enhance store performance.

• Execute forward‑planned strategies to achieve business, labor, staffing goals, and expense budgets.

• Report to the General Manager and support recruiting, interviewing, performance evaluation, and high‑level training.

• Provide feedback and guidance to improve individual performance and hold team accountable.

• Enforce compliance with company policies and store operational procedures.

• Ideate and create a customer‑centric culture that prioritizes internal and external customer experience.

• Mentor team on clienteling strategy to build long‑term relationships and meet business goals.

Qualifications & Requirements

• 3+ years of equivalent experience managing a competitive retail space at the Store Manager or GM level.

• Physical ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; at times lift up to 50 pounds.

Our Competencies for All Employees

• Courage:
Provides direct, actionable feedback and addresses people problems quickly.

• Creativity:
Generates original ideas and connects unrelated concepts.

• Customer Focus:
Delivers on expectations of internal and external customers.

• Dealing with Ambiguity:
Handles change, risks, and uncertainty without hesitation.

• Drive for Results:
Consistently exceeds goals and pushes for bottom‑line outcomes.

• Interpersonal Savvy:
Builds constructive relationships across all levels.

• Learning on the Fly:
Quickly grasps new problems and seeks innovative solutions.

Our Competencies for All People Managers

• Strategic Agility:
Anticipates future trends, crafts competitive strategies, and articulates credible visions.

• Developing Direct Reports:
Provides challenging tasks, frequent development discussions, and career planning.

• Building Effective Teams:
Fosters morale, celebrates wins, and creates belonging.

Coach is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA):
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application, please contact Tapestry People Services at 1‑855‑566‑9264 or .

Work Setup: ON SITE

Base Pay Range: $68,000.00 – $ Annually

Benefits include health (medical, dental, vision), life insurance, disability insurance, 401(k), paid time off, discounts on certain products and incentive compensation.

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