Senior Manager, Creative Operations

International Rescue Committee Overview

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non‑governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions‑driven, passionate change‑maker, come join us in positively impacting the lives of millions of people world‑wide for a better future.

Marketing & Mobilization (M&M), a key part of External Relations (ER) is a dynamic team tasked with overseeing and executing communications and marketing, building the IRC’s global profile and brand, increasing private revenue from deep donor engagement and partnerships, and influencing our target audiences – all in the service of helping people facing the world’s worst humanitarian crises. In alignment with our Strategy
100 commitments, M&M has launched ambitious multi‑year campaigns that raise funding, profile and influence and will improve our share of voice and resonance in key geographies and globally. M&M continuously innovates the IRC brand, which enables us to increase awareness, understanding of and support for our work.

This role will serve as a key focal point across External Relations, and specifically between the Content & Creative Studio, Marketing & Mobilization, and Fundraising teams at the IRC. This person will play a pivotal role in both operations and hands‑on project management, driving forward key high‑visibility campaigns and projects, and optimizing work streams as they go. They will drive collaboration and alignment between teams, ranging from day‑to‑day request management and coordination, up to managing large‑scale events, all to enable critical fundraising efforts and meet organizational goals.

This person will be the go‑to knowledge source for projects and campaigns, responsible for building and maintaining processes, workflow, timelines, invoices and budgets, all while managing multiple stakeholders across the organization. This role requires a hands‑on, highly organized person, who is willing to roll their sleeves up and believes that no task is too small. They’ll make sure the team has the right tools, processes, and support to work efficiently and flexibly.

You’ll always be on the lookout for ways to improve on workstream, project, and strategy execution, overseeing department resources like budget and capacity, and promoting strong operations throughout the department.

The ideal candidate will excel at finding and rolling out simple, scalable solutions to sophisticated challenges, have strong project management skills, examples of successful process implementation and change management, and be able to explain complex issues clearly and concisely. They will also have examples of how they’ve driven campaigns forward across multiple teams, including at the leadership and C‑suite level.

Strategic Planning & Operations

• Streamline department processes to boost efficiency and productivity, continuously improving Content & Creative operations. Conduct effective change management to implement the new processes.
• Proactively work with creative, fundraising, and communications leads to identify team needs and challenges, developing and implementing creative solutions that help prioritize resources and workflows.
• Promote consistent processes across the division to enhance transparency, communication, and compliance.
• Manage contracts, invoicing, and expenses for the Content & Creative team.
• Promote a positive, collaborative, and efficient working environment.

Campaign & Project Management

• Lead stakeholder teams of 5‑10 people on high‑visibility campaigns; oversee high‑level approach, assign responsibilities, review…