On-Site General Manager

Position: On-Site General Manager (50888)
Location: New York

General Manager – Atrium at Sumner House

Location:

New York, NY

Essential Duties and Responsibilities

• Tenant Engagement:
Establish consistent high-quality customer service with tenants; engage in professional dialogue to resolve questions and concerns in a timely manner; maintain open communication pursuant to the Communications Policy; ensure tenants know how to reach staff and post communications, including during emergencies and service disruptions; ensure timely completion of annual recertifications; refer tenants for supportive services or benefit entitlement support upon request;

maintain tenant files; coordinate with Leasing Manager to ensure timely completion and collection of lease renewals; ensure proper follow‑up on arrears 30 days past due by phone and letter; cooperate with Legal and Collections Departments on other collections activities.

• Building Operations:
Ensure that buildings operate within budget; approve invoices of less than $1000.00; collect rent payments and help residents sign up for Rent Cafe; assign work to maintenance staff as needed in cooperation with Building Maintenance Supervisors; oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy; perform move‑in and move‑out walk‑through inspections with tenants;

coordinate with maintenance staff to clear all code violations and other repair concerns; review and submit purchase orders for needed supplies or equipment; identify tenancy issues requiring legal referral and coordinate with Legal Department; maintain communication with management and compliance team during operational emergencies; be available to address emergencies outside typical business hours.

• Other Duties:
Other duties as assigned.

Competencies

• Minimum of 2 years of experience in property management.

• Bilingual (Spanish/English) strongly preferred.

• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.

• Detail oriented.

• Organized.

• Ability to successfully manage multiple working relationships.

• Affordable housing management experience preferred.

• LIHTC certification required within six months of hire.

• Certified Housing Assistant Manager preferred.

Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.

• Knowledge of Yardi program preferred.

Education and Experience

High School Diploma.

Equal Employment Opportunity

It is the policy of Rise Boro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.

This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay‑off and recall, and termination. Rise Boro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

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