Assistant Community Manager

We are seeking an experienced and dynamic Assistant Community Manager to join our Multifamily Management department.

This position maintains positive relationships with owners, residents, and staff, which builds the positive reputation of Gotham, while assisting with implementing the annual plans to achieve revenue goals, execute capital improvements and meet all legal requirements.

The Assistant Community Manager is responsible for assisting with all property operations and is to effectively initiate, manage, coordinate and motivate all available labor and resources in order to accomplish property objectives/goals as set forth by the Portfolio Director and property owner. These objectives/goals include but are not limited to effectively maximizing occupancy levels, profit levels and property values.

Interacts directly with property owners, asset managers, and business partners to ensure client satisfaction.

Ensure timely and accurate communications with clients, staff and all stakeholders across all projects or transactions.

Interface with residents to address issues/concerns and enhance the living environment.

Work collaboratively with other departments (i.e., compliance, transfer, leasing, and accounting).

Assist/manage day-to-day operations of the property while emphasizing a positive response to concerns of residents and clients.

Assist with ensuring the timely maintenance of all building operations and systems.

Assist with ensuring that all properties pass all audits, reviews, and inspections.

Assist with oversight of all maintenance and repair work, including obtaining quotes from vendors, scheduling and coordinating work, and reviewing work after completion.

Assist with negotiating service contracts, including bidding, awarding, and managing building contracts and ensuring that suppliers/service providers are meeting contractual obligations (i.e., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.).

Respond to building emergencies in the absence of the Community Manager to coordinate resources and provide appropriate guidance in securing the emergency and implementing corrective and preventive actions.

Assist with overseeing apartment improvement construction projects and capital improvements as required.

Assist with reviewing lease agreements for current and prospective residents.

Assist with maintaining optimal renewal rates through administering renewal leases.

Participate in the preparation of short and long range operating budgets and forecasts.

Assist with Monthly Variance Reports, Utility Consumption Reports, and other reports as required.

Assist with analyzing past income and expenditure patterns and make recommendations.

Process invoices through various accounts payable procedures; manage vendor payments expenditures/records, orders and delivery logs; and review charges and identify and report discrepancies.

Assist with providing direction and scheduling to Resident Managers, office, and building staff.

Assist with setting goals and objectives for administrative and maintenance staff.

Assist with supervision of the work of outside contractors at the property to ensure compliance with contractual agreements, municipal codes, and safety standards. Works with contractors to minimize the impact of work on the resident’s comfort and accessibility.

Bachelor’s degree preferred, or equivalent experience in residential property management.

2-3 years of residential rent regulated property management experience in NYC, preferred.

Familiar with high-end residential properties.

Experience with LIHTC units.

Experience with
HPD/HDC/50059 properties.

Familiar or experienced in building operations and maintenance.

Familiar with or proficient in Yardi.

Proficient in Microsoft Outlook, Excel, and Word.

Acts in ways that demonstrate integrity. Makes and fulfills commitments.

Displays diplomacy while handling difficult issues and challenges in a calm, rational manner and inspires others to do the same. Remains empathetic and objective while acknowledging others’ strong emotions.

Achieves results within timelines. Demonstrates levels of urgency…