Senior Manager, IT Change Management

Company:

Marsh

Marsh has been consistently enhancing its long-term, dedicated change management capability. This presents an exciting opportunity for a motivated change professional to join a growing and well-regarded team. The role will be instrumental in shaping and advancing Marsh’s people-centered Organizational Change Management (OCM) and Organizational Design (OD) capabilities, driving more effective transformation and operational change delivery. This is a hybrid role (3 days a week in the office, 2 days from home) from either New York City or Austin, TX.

• Provide senior and strategic organizational change management (OCM) and organizational development (OD) expertise to support the business in preparing for, delivering, and adopting a wide range of change initiatives with a strong focus on human behavior and people impact.
• Collaborate closely with Change Management and Transformation Leaders, the Chief Operating Officer, and global/regional teams to execute the US change management strategy effectively.
• Lead and develop a team of change practitioners, building trusted relationships across the business to strengthen change capability and provide visible change leadership.
• Influence senior stakeholders and business leaders to embed effective, people-focused change management approaches aligned with business objectives and culture.
• Drive enhanced change analytics and adoption tracking to ensure sustainable benefits realization and improved employee experience.

• At least 8 years of total experience, including 2-4 years specifically in change management or related roles within large, complex organizations.
• Deep knowledge of OCM/OD principles, methodologies, and people-focused change management approaches.
• Professional certification in change management (e.g., APMG, Prosci) is highly recommended.
• Familiarity with project/program management methodologies such as PMP, Prince2, Lean Six Sigma, or similar frameworks.
• Strong analytical skills with the ability to develop practical solutions for complex change challenges.

• Exceptional communication and presentation skills, both written and verbal, with experience delivering change communications and engaging diverse audiences at all organizational levels.
• Proven ability to provide consultative advice and constructive challenge to senior executives and stakeholders.
• Strong relationship-building and stakeholder management capabilities, with a solid understanding of how different personalities and organizational cultures adopt change.
• Experience leading coaching sessions, workshops, and change readiness activities to prepare teams for new ways of working.
• A passion for driving purpose-led change that maximizes benefits, minimizes risks, and fosters a positive organizational culture and employee experience.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses:
Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on Linked In and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race,…