Manager, Custodial Care

Join to apply for the Manager, Custodial Care role at Central Park Conservancy

This range is provided by Central Park Conservancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Reports to:

Director of Park Maintenance

Department:
Park Maintenance

Status:
Full-Time, Exempt

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair.

Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience.

The Conservancy employs roughly 400 people and has an annual operating budget of $120 million.

Reporting to the Director of Park Maintenance, the Manager, Custodial Care is responsible for leading and overseeing the day‑to‑day operations of the cleaning and maintenance of public bathrooms and interior spaces, visitor centers, and staff areas. The Manager should demonstrate a strong commitment to environmental sustainability and is part of a leadership team responsible for training, monitoring performance, and building accountability.

The Manager is expected to work across departments and with other staff to collaborate and support park‑wide events and operations. The Manager’s schedule is determined by the needs of the department, which operates 7 days a week, 365 days of the year.

• Responsible for onboarding new staff, developing and leading staff trainings in customer service, safety, and cleaning standards and techniques
• Lead and organize a team of Assistant Managers, Forepersons, and Facility Maintainers in the daily cleaning of Central Park’s facilities and scheduled detailed maintenance including pressure washing and advanced floor care
• Develop an inspection program and ensure that supervisors are conducting daily inspections for cleanliness and taking corrective action including submitting and tracking work requests through a computer‑based work order system
• Monitor productivity, compliance with standards, and status of work assignments and take appropriate action with staff to build staff accountability
• Provide regular feedback to staff using established performance standards to support their professional development within the organization
• Organize and lead regular staff meetings and trainings to share information, review safety procedures, and promote team building among staff and supervision
• In collaboration with the Director of Park Maintenance, perform hiring, performance reviews and discipline of staff and make recommendations for improvements
• Meet regularly with the Managers for Park Maintenance to plan joint projects, and seamlessly share information and resources related to the Park Maintenance department
• Stay informed of all planned events in park and ensure facilities are adequately prepared and staffed to support events as needed
• Collaborate with fellow staff in Public Programs, Visitor Services, Infrastructure, Landscape, and other departments to achieve set work plan goals
• Establish strong relationships with agency partners including Parks concerning any matters related to park maintenance
• Interact with Park…