Operations Manager - Soho

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Operations Manager – Soho, New York

At Cartier North America, we pride ourselves on a diverse workforce and the immense value that different backgrounds, experiences, and identities bring. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence, and we continue to work toward a workforce that reflects the diversity of our clients and communities.

The Operations Manager contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Manager oversees all aspects of day‑to‑day processes, including the management and development of the Operations team to provide key administrative support for transactional activities, financial compliance, logistics, and inventory control. The role also leads the implementation of policies and procedures.

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, leading and influencing compliance among the broader team.
• Implement and maintain efficient opening and closing procedures.
• Oversee proper movement of product in/out of boutique—including shipments, transfers, consignments, and internal movement—while maintaining quality control and preventing stock losses.
• Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures for high‑value creations.
• Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Ensure overall fluidity of other transactional flows (e.g., e‑commerce) to sustain efficient business operations and seamless client experience.
• Oversee inventory control processes (daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
• Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources.
• Uphold Cartier standards within the boutique environment, including maintenance, third‑party vendors, tools and technology, and equipment.
• Oversee the boutique supply inventory, including replenishment needs for sales and hospitality areas, as well as back‑of‑house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with the Regional Operations Manager.
• Oversee operational aspects of care service responsibilities as needed (e.g., client repair flow, report execution, monthly inventory/reconciliation).
• Lead overall success of boutique audits; partner with management to implement and execute action plans.
• Oversee overall display maintenance of the boutique (visual standards, product maintenance, understock organization, cleanliness).
• Oversee daily set‑up and break‑down of boutique for opening/closing in partnership with management team.
• Exhibit strong communication and problem‑solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed.
• Key user of new operational tools and rollouts; collaborate with Regional Operations Manager and/or corporate teams on testing, feedback sharing, in‑boutique training, and adoption.
• Consistently reach and aim to exceed all KPIs.

• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Remain current on all industry news, local/global competition, and community connections.
• Remain aware of and keep current competitor landscape, ensuring Cartier service and operations remain competitive and unique with the highest degree of excellence.
• Discuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practices.

• Consistently elevate the level of operational excellence and ensure all day‑to‑day processes are effective and efficient (boutique organization, workflow, etc.); collaborate with…