Director, SMB Sales

#We Are Paramount  on a mission to unleash the power of content… you in?

We’ve got the brands, we’ve got the stars, we’ve got the powerto achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

At Paramount, we're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a pivotal role in developing and executing strategies to drive customer engagement, loyalty, and advocacy.

You will lead a team responsible for driving strong relationships with customers and delivering value through the customer lifecycle. You will build net‑new sales and support programs that help engage with SMB audiences.

• Strategy:
  Fully own revenue attainment from key accounts and scaled book advertisers using our self‑serve ads platform
• Revenue Growth:
  With key accounts, drive account growth through upselling, cross‑selling, and renewal strategies
• Team Leadership:
  Lead, mentor, develop and hire a team of key account managers and customer success managers
• Account Management:
  Develop and execute account management strategy that drives activation, product adoption, retention, and customer satisfaction
• Operational Excellence:
  Define tools and processes that allow internal and external workflows to scale
• Performance Tracking:
  Establish and evolve key performance indicators (KPIs) and metrics to measure the effectiveness of SMB key accounts and customer success initiatives, regularly analyzing performance data and making data‑driven recommendations for optimization
• Customer Advocacy:
  Effectively communicate customer needs across cross‑functional partners to help shape marketing messages and product roadmap

• Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment
• Experience in first line management (2+ years) in sales, account management or customer success
• Bachelor's degree in Marketing, Business Administration, or related field

• Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutions
• Strong leadership skills with experience managing and developing high‑performing sales, account management or customer success teams
• Data‑driven and customer‑centric leader who aligns strategy and vision to proven customer needs
• Skilled in change management and process optimization in fast‑paced environments
• Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels

If you are passionate about driving innovation and building scalable advertising solutions, we encourage you to apply for this exciting opportunity to lead the development of Paramount's self‑serve ads platform. Join us in shaping the future of TV/CTV advertising!

Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry’s most important and extensive libraries of TV and film titles.

In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Hiring Salary Range: $…