Renewal Manager

80

Twenty is a boutique marketing recruitment agency that connects high-growth companies with exceptional candidates.

We are partnering with a unicorn-stage AI company reshaping how essential industries—like housing and healthcare—operate through technology. With fresh funding ($250M Series E) and ambitious growth plans, the company is building a category-defining brand that requires standout storytelling.

We’re looking for a driven Renewals Manager to own the customer renewal process end-to-end. This role is critical in driving multi-year revenue, improving retention, and uncovering expansion opportunities. You’ll be the go-to partner for executive stakeholders and a key player in shaping how we scale our renewals motion.

This is a full-time, onsite role based in New York City. Candidates outside of commuting distance from NYC will unfortunately not be considered.

What you’ll do:

• Lead renewal conversations from outreach through negotiation and close with C-level, VP, and director stakeholders
• Manage a large book of business, consistently hitting retention goals and surfacing upsell/cross-sell opportunities
• Collaborate across Sales, Customer Success, Finance, and Legal to secure renewals on time and at full value
• Maintain a forward-looking renewal forecast and highlight risks and opportunities to leadership
• Bring customer insights back to product teams to inform roadmap decisions
• Partner with GTM Strategy to refine scalable renewal processes, tools, and playbooks

What we’re looking for:

• 2+ years in a client-facing, quota-carrying role (renewals, account management, sales, or customer success), ideally in SaaS
• Proven track record of meeting or exceeding targets
• Experience handling complex renewal negotiations a plus
• Excellent communication, relationship-building, and collaboration skills
• Bonus: background in real estate or proptech
• Ability to work in-office at least 4 days per week

By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply Help for more information. You can reply STOP to opt-out of further messaging.

Resume

I would like to register with 80

Twenty to make applying for future jobs easier