Vice President, Project Management & Operations

We are seeking a Vice President, Project Management & Operations to lead and scale the operational, financial, and delivery backbone of our fast-growing, values-driven agency. This senior leader will drive excellence across systems, teams, and processes — from project delivery and resource management to financial performance, internal operations, and cross-functional strategic planning.

You will architect and deploy operational frameworks, strengthen organizational infrastructure, and build a high‑performing function that enables our teams to thrive and our clients to consistently experience excellence. This role is both visionary and hands‑on. You can zoom out to steer agency‑wide operational strategy while also rolling up your sleeves when needed.

You will report to the Managing Partner, Growth and Innovation.

• Operational Strategy & Organizational Excellence
• Define and lead Princeton
  10’s operational strategy to support sustainable, scalable growth.
• Partner with executive leadership to translate organizational vision into operational plans, tools, processes, and systems.
• Collaborate with department leadership team members to build systems that work across teams to elevate the work. Drive continuous improvement that enhances profitability, performance, and employee experience.
• Establish clear KPIs and dashboards for organizational health (utilization, margins, capacity, workload, delivery excellence).

• Financial & Business Operations
• Partner with The Controller to support operational financial levers including forecasting, budgeting, project‑level financial health, and margin optimization.
• Collaborate with Finance to develop and refine forecasting models, including bottom‑up resourcing and revenue projections.
• Help ensure scoping accuracy, healthy resourcing, utilization optimization, and disciplined budget management across all accounts.

• Project Delivery & Process Leadership
• Lead the evolution of project management methodologies, tools, and frameworks to unlock our next phase of agency maturity.
• Establish consistency across the entire project lifecycle—scoping, planning, delivery, QA, reporting, and post‑mortems.
• Oversee project health tracking, portfolio‑level risk identification, and proactive mitigation strategies.

• Resource Management & Capacity Planning
• Own agency‑wide resourcing strategy, capacity planning, and workforce forecasting.
• Ensure the right talent is allocated to the right work, balancing skills, growth opportunities, utilization, and client needs.
• Develop scalable forecasting models that help P10 anticipate demand, staffing needs, and organizational growth opportunities.

• Team Leadership & People Development
• Lead, mentor, and grow the Project Management and Operations teams into a best‑in‑class function.
• Create a culture of accountability, transparency, continuous improvement, and values‑driven leadership.
• Provide coaching that elevates PM talent in communication, anticipatory planning, problem‑solving, and client partnering.
• Drive change management efforts for new systems, processes, and organizational initiatives—ensuring adoption and alignment.

• 12–15+ years leading operations, delivery, and project management functions within an advertising, marketing, or professional services environment.
• 7+ years in pharmaceutical or healthcare marketing, including launches and multi‑channel integrated programs.
• Proven leadership experience overseeing both project management and operations at a departmental or agency‑wide scale. Deep expertise in agency operations—scoping, forecasting, budgeting, resourcing, and performance measurement.
• Track record of implementing operational and financial frameworks that improved profitability, delivery efficiency, and organizational clarity.
• Experience building and scaling teams, including hiring, mentorship, performance management, and culture‑building.
• Exceptional communication, influencing, and relationship‑building skills across creative and business functions.
• Ability to balance strategic leadership with a willingness to step into hands‑on work when the business needs it.
• Familiarity with PM and resourcing platforms (e.g., Wrike, Asana, Workfront,…