Operations Manager

About the Role

This is a position within Haldren and not with one of its clients.

This senior role is responsible for end-to-end Operations leadership for Haldren in United States, with a primary base in New York. The position translates business goals into actionable plans, strengthens capability, and raises standards through continuous improvement.

• Partner with Sales, Finance, Operations, and Technology leaders to resolve blockers.
• Improve end-to-end operational performance, including capacity planning and process optimization.
• Manage budgets, vendors, and external partners to meet targets and service levels.
• Define KPIs and cadence for reviews; report progress with actionable insights.
• Lead, coach, and develop a high-performing team, including succession planning.
• Set a clear strategy, operating model, and annual plan aligned to country priorities.
• Drive continuous improvement and ensure compliance with applicable standards and policies.
• Lead change management for major initiatives and process or system rollouts.

• 10+ years of progressive leadership experience, including managing managers.
• Background in operational excellence (Lean/Six Sigma) and multi-site performance management.
• Experience with budgeting, vendor management, and KPI-driven operating rhythms.
• Strong stakeholder management and communication skills with senior internal partners.
• Proven ability to build strategy, translate it into execution plans, and deliver measurable outcomes.
• Comfortable working in a fast-paced environment with distributed teams.
• Bachelor’s degree or equivalent experience; advanced degree is an advantage.

• Salary: $126,000-$161,000
• Performance-linked bonus opportunity (role-dependent).
• Opportunities for professional growth through leadership development and internal mobility.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible work arrangements where role and local practice permit.

To learn more about Haldren, please see:

Haldren considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law.

A diverse workforce and inclusive culture are recognized as business strengths. Selection decisions are based on role-related qualifications, skills, and experience.

Application data is processed for recruitment purposes, stored securely, and retained only as long as permitted by applicable data protection rules. Rights to access, correction, and deletion may apply depending on jurisdiction.

Compensation is determined using role scope, experience, market benchmarks, and internal equity. Pay decisions are reviewed to reduce the risk of unjustified pay disparities.

A safe working environment is maintained through risk assessment, training, and adherence to occupational health and safety requirements. Candidates may be asked to comply with local safety policies relevant to the role.

Employment is offered subject to verification of identity, right to work, and any lawful background checks. Terms and conditions follow applicable labor, tax, and immigration laws.