Chief Administrative Officer

Job Title:

Chief Administrative Officer

Department:
Executive

Supervisor: CEO

Applicants can submit a resume via e-mail to

The Javits Center is considered the busiest convention center in the United States, hosting the world's
leading conventions, trade shows, and special events on Manhattan's West Side. These large-scale
events have generated billions of dollars in annual economic activity for New York City and New York
State, supporting thousands of jobs in and around the facility. Located on 11th Avenue between West
34th Street and West 40th Street, the iconic structure has played a prominent role in New York's
recovery and resurgence, and with a state-of-the-art expansion project recently completed, the venue
features more than 850,000 square feet of total exhibition space, two new floors of meeting room
space, a rooftop pavilion and terrace, as well as a range of catering, sustainability, and technology
services.

Position Summary:

Reporting to the CEO, the Chief Administrative Officer (CAO) is a strategic executive responsible for
leading the Center's administrative, human capital, and show labor functions. This role is paramount in
fostering a people-first culture and ensuring the organizational infrastructure supports the Center's
mission and growth objectives. The CAO will design and execute high-impact, long-term strategies
across human resources, organizational development, and general administration, directly contributing
to the Javits Center's status as a world-class venue. This is a highly visible leadership role requiring
exceptional strategic acumen, a deep commitment to employee engagement, and a proven ability to
drive operational excellence. The Chief Administrative Officer is instrumental in collaborating with the
leadership team to create a unified approach to optimizing the organization's culture and
comprehensive growth strategy.

The hiring range for this position is $ - $ annually (paid on a bi-weekly basis). The
rate of pay offered will be dependent upon the candidate's relevant skills and experience.

This role is eligible for an annual performance bonus with a target of 20% of base salary, based on
overall organizational performance and individual performance, and subject to the terms of the
applicable bonus plan.

Interested candidates must be willing to work full-time onsite at the Javits Center.

Essential Functions:

* Lead Human Resources and people strategy.

* Provide executive oversight of the Show Labor department, including direct leadership of the
VP of Labor Relations & Show Operations, and ensure alignment across labor strategy, show
operations, and organizational priorities.

* Develop and execute a comprehensive human capital strategy that aligns with the CEO's vision
and the long-term business goals of the Javits Center.

* Champion and drive a people-first culture built on transparency, inclusion, high performance,
and recognition.

* Implement innovative employee engagement and retention strategies to foster a sense of
belonging and commitment across all levels.

* Oversee a proactive, future-focused talent management lifecycle, encompassing best-in-class
recruitment, onboarding, performance management, and succession planning for critical roles.

* Design and implement robust learning & development programs that strategically invest in
employee competencies, leadership pipelines, and upskilling, ensuring the workforce is agile
and future-ready.

* Strategically lead social impact and culturally engaging initiatives across the organization,
ensuring programs related to talent acquisition, employee development, and community
engagement are deeply rooted in equitable practices and foster a truly inclusive environment.

* Evaluate compensation structure, leveraging competitive total rewards (including base, variable
pay, and benefits) as a strategic lever to attract and retain top-tier talent while ensuring pay
equity and organizational fiscal health.

* Directly link employee engagement, training, and talent development metrics to the Javits
Center's operational quality and guest service standards, ensuring the people strategy is a clear
driver of exceptional customer experience and client retention.

* Ensure organizational adherence to all labor laws, ethical practices, and HR best practices,
serving as the ultimate custodian of employee equity and safety.

* Continuously evaluate and optimize the Javits Center's organizational structure to maximize
efficiency, collaboration, and scalability in anticipation of future growth and changing business
needs.

* Provide executive leadership and strategic direction for administrative projects, ensuring high
- quality execution and effective resource allocation.

* Design and drive a performance management strategy that moves beyond annual reviews and
is centered on continuous feedback, goal alignment (cascading from the CEO's objectives),
accountability, and high-impact individual and team performance to inform career progression
and compensation decisions.

* Oversee and elevate hiring practices for…