Credit & Collection Supervisor, NY Metro District

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Credit & Collection Supervisor for KONE Americas NY Metro District in US?

• Do you enjoy preparing and presenting reports on collection activities and financial performance?
• Does leading and managing a team to ensure they are proficient in collections motivate you?
• Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes?
• Are you skillful with technological toolssuch as proficiency in collection software and CRM systems?
• Do you demonstrate a passion for handling conversations with professionalism and empathy?
• Are you committed to provide high level attention to detail and accuracy?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

anywhere within the NY Metro District (ideally near Long Island City, Manhattan, Warren, Philadelphia)

No Relocation considered for this role

As our
Credit & Collection Supervisor
, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans.

You will also,

• Lead and manage a team of collections specialists, setting performance targets and providing training to ensure competency development so team is proficient in collections.
• Develop and implement effective collection strategies to minimize outstanding debts.
• Work with customers to resolve escalated disputes and complex accounts. Negotiate payment plans with clients.
• Approves new account, order, and contract according to credit policies, recommends and approve bad debt write offs, manage liens and bond claims, and review bankruptcies and file proof of claims.
• Prepare and present reports on collection activities and financial performance.
  
  Monitor accounts receivable and analyze collection trends to improve efficiency.

You willbring5+ years of progressive and successful experience in collections or accounts receivable management to KONE (3+ years leadership experience in a collections or finance-related role is preferred). You will usethe knowledge gained through yourbachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field (certifications in credit and collections management are a plus).

• Strong communication and negotiation skills.
• Leadership and team management abilities.
• Analytical thinking and problem-solving skills.
• Knowledge of financial regulations and debt collection practices.
• Ability to handle difficult conversations with professionalism and empathy.
• Understanding of credit policies and collection laws.
• Familiarity with accounting principles and financial reporting.
• Strong written and verbal communication skills.
• Strong project management and organization skills.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.
• Collaborative, creative, and supportive…