General Manager - NYC

General Manager - NYC

Join to apply for the General Manager - NYC role at Levain Bakery in New York, NY.

$85,000.00/yr - $95,000.00/yr

Brief Description
Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.
One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6‑ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”
From the start, Pam, Connie, and the team baked everything fresh on‑site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus e‑commerce gift boxes to treat cookie lovers in every state.
Our Vision: To give rise to lifelong memories
Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

• Welcome All – We are all in it together
• Work Hard and Be Kind – We pull our weight, we do our best, and take care of each other
• Lead with Heart – We operate with empathy and integrity
• Rise Up – We take initiative to make things better
• Savor It – We are present and find the fun!

General Managers collaborate with District Managers to oversee all operations and the overall financial wellbeing of the bakery. General Managers provide on‑ground leadership to ensure retail, baking production, and operations standards are met. The ideal General Manager candidate has strong problem‑solving, decision‑making, and leadership skills, with the ability to manage a clear growth path for the bakery.

• People‑forward attitude with exceptional customer service skills; proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team‑oriented with a positive attitude
• Maintain a high level of professionalism and care: adaptable, flexible, and patient
• Remain calm under pressure in a fast‑paced environment; consistently patient and even‑keeled
• Continuously motivate and inspire team members and set a positive example for the team
• Establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreach
• Strong financial acumen to manage the bakery’s budget, control costs, and maximize profitability
• Embody and promote the values and standards of Levain Bakery

• Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)
• Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store
• Demonstrate strategies for resolving conflicts and handling difficult conversations with team members
• Manage team member performance through assessment techniques, coaching, and regular development opportunities

• Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback effectively
• Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Troubleshoot customer complaints quickly and evaluate customer reviews on platforms (Yelp, Google, Door Dash, Uber Eats, and Toast)

• Manage the bakery’s budget pursuant to P&L, control costs, maximize profitability, and maintain a weekly business analysis routine
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Ensure all in‑store and third‑party delivery (3PD) orders are…