Multifamily Portfolio Manager

Company Summary

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top-of-tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World’s Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards:
Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space, and 743 residential units. More information about Empire State Realty Trust can be found at

The Director, Property Operations, Multifamily will oversee the property management and operations of the growing multifamily portfolio. The portfolio includes 732 units in NYC and an additional 1,821 units located in VA, MI, and MO. The director will establish and implement operational processes and capabilities from the ground up.

The role involves developing and leading property operations strategies, supervising on‑site building staff and superintendents, coordinating maintenance and capital projects, and ensuring properties are managed efficiently, profitably, and in alignment with ownership objectives. The director also acts as a liaison between on‑site property teams and Asset Management to translate strategic goals into actionable plans.

This individual will collaborate with senior leadership and contribute significantly to the growth of ESRT’s multifamily portfolio. Success will be measured by the ability to establish robust processes and a strong team for effective property management.

• Direct and oversee day‑to‑day operations for ESRT’s residential properties to deliver best‑in‑class resident experiences.
• Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio.
• Supervise on‑site teams—including Resident Managers, Superintendents, and maintenance personnel—ensuring adherence to ESRT service and operational standards.
• Develop and implement preventative maintenance programs and safety protocols.
• Identify opportunities to improve efficiency and reduce operating costs during and after transition.
• Oversee bidding, procurement, and performance of vendors and contractors to achieve high‑quality results at competitive costs.
• Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership.
• Uphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenities.
• Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence.
• Respond to escalated resident issues and emergencies with professionalism and urgency.
• Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations.
• Maintain all required certificates, permits, and operational documentation.
• Oversee regular inspections, safety meetings, and compliance audits.

• Assist in the development and execution of annual operating budgets.
• Review monthly financial statements and variance reports.
• Support the acquisitions team in underwriting and conducting due diligence for multifamily assets to ensure accuracy and compliance with investment criteria.

• Support leasing and marketing strategies to drive occupancy, rent growth, and enhance resident experience.
• Participate in developing pricing recommendations, lease approvals, and online marketing strategies.

• Seamless operational transition with no disruption to resident experience.
• Consistent delivery of high‑quality service and maintenance standards across all properties.
• Effective budget management and expense control resulting in improved margins.
• Strong, motivated on‑site teams aligned with ESRT culture and…