VP, Marketplace

Job Overview

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Live events are fun. Concerts, sporting events, festivals…we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At Ticket Manager, we get to work in an industry we love:
Live events that bring people together and make memories. The world’s best companies use Ticket Manager’s industry‑leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post‑event reporting, and proving just how valuable live events can be.

Ticket Manager is an official partner of the New York Jets, Philadelphia Eagles, Philadelphia Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. Ticket Manager serves a who’s‑who of global brands including Fortune 500s, local businesses and even the NBA, NFL, NCAA, and NASCAR.

In addition to our market‑leading software platform, Ticket Manager is rapidly scaling a fully integrated marketplace that allows corporate customers to buy tickets and sell unused inventory directly inside the Ticket Manager platform by partnering with leading marketplaces and ticketing companies.

We are looking for a VP, Marketplace to own and scale this business into the market‑leading platform for corporate ticket buying and selling. This executive will lead strategy, P&L, operations, partner ecosystem, and sales execution across Ticket Manager’s VIP and All Access lines of business, turning a fast‑growing offering into a scalable business. The VP, Marketplace will report into the CRO and lead a team of 5+ while shaping strategy and owning day‑to‑day execution.

This is a highly strategic and very hands‑on role for a builder who thinks like an owner and loves marketplaces, live events, and operational excellence.

• Own the overall strategy, P&L, and roadmap for Ticket Manager’s VIP (buy) and All Access (sell) marketplace businesses, with a focus on driving sustainable, profitable growth and stickiness to the software platform.
• Serve as the business owner for the marketplace business and work cross‑functionally with stakeholders across Sales, Marketing, Product, Engineering, Finance, and Customer Success.

• Define and own the overall growth strategy including pricing, positioning, customer segmentation, and account expansion plans.
• Own the sales strategy and develop playbooks that allow the team to scale sustainably.
• Manage the sales team supporting VIP and All Access (hiring, training, quotas, coaching, performance management, and budgeting).

• Lead relationships with strategic partners, primary rights holders and marketplaces, including negotiating commercial terms, securing priority supply, and managing SLAs and performance.
• Build a scalable partner strategy and playbook: onboarding, business reviews, incentive structures, and quality standards.

• Design and implement the long‑term operating model for the marketplace, including workflows, staffing models, coverage, and escalation paths.
• Partner with Product and Engineering to ensure marketplace systems (internal tools, partner integrations, pricing engines, and ticket delivery) are robust, scalable, and tightly integrated into the Ticket Manager platform.
• Build a data‑driven culture in the marketplace business: define metrics, build dashboards, and run experiments to improve pricing, conversion, and utilization.
• Streamline payments processes to reduce friction, minimize operational overhead, and optimize costs (e.g., fees, chargebacks, manual reconciliations).
• Continuously improve day‑to‑day operations so the team is spending time on the highest‑value activities and automation is used wherever possible.

• Experi…