Training Manager

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers.

Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential taste makers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact.

If this sounds like the right environment for you we invite you to apply below.

We are currently searching for a Training Manager to drive sales and operational excellence across all in-person retail locations through impactful training, onboarding, coaching, and development. This role ensures team members uphold KREWE’s brand standards and deliver exceptional guest experiences. The ideal candidate is a dynamic facilitator and strategic thinker with a passion for up-skilling, sales enablement, and continuous improvement.

This role is based in our New Orleans or New York Headquarters 5 days a week.

• Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge.
• Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns.
• Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business.
• Maintain and audit the Training Tracker, LMS usage, and store compliance.
• Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days.
• Implement consistent check-ins and assessments (quizzes, role-play, observation) to certify readiness.
• Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards.
• Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments.
• Maintain a video training library and centralized curriculum covering topics such as, optical and product excellence, sales behavior and conversion, systems (Net Suite, LMS, etc.), hiring best practices and performance management
• Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops.
• Partner on product launch readiness and campaign execution training.

• 5+ years of experience in retail training, learning & development, or multi-unit store leadership.
• Demonstrated success building and scaling training programs across multiple locations.
• Strong facilitation and coaching skills, with a passion for people development.
• Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus.
• Experience with LMS platforms and content development tools.
• Excellent communication and organizational skills; able to travel up to 50%.

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• 401(K) Investment Options
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational…