Operations Manager - Hope House

Operations Manager - Hope House Pay Range

$50,000.00/yr - $60,000.00/yr

Responsible for the production, procurement, and planning of the daily operations. Ensure that the facility follows OTDA, NYDSS, and DHS regulations. Manage the maintenance staff and serve as a liaison to the Program Director in the absence of the Director of Building Operations.

• Provide direct supervision to the maintenance staff.
• Ensure timely and effective resolutions to maintenance and repair issues to ensure a clean, safe, and secure facility.
• Assure emergency calls for security and maintenance/repair issues are resolved effectively and in a timely manner.
• Maintain tracking systems for all maintenance-related requests and document all maintenance and repair work as required by program services and regulatory agencies.
• Assess security and/or maintenance/repair issues as they arise and take appropriate action to resolve, including making minor repairs.
• Oversee inventory control systems, including monitoring, receiving, and storing supplies to ensure security, maintenance, and availability necessary for facility operations and client services.
• Oversee turnover rate and ensure that units are ready for occupancy within a timely manner.
• Generate regular and, as requested, special reports related to maintenance and inventory.

• Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of procedures.
• Work in conjunction with safety supervisors to always ensure staff appropriateness.
• In the absence of the DBO, contact local vendors when needed, ensuring that operation critical files, contacts, inspections are updated to ensure compliance with regulatory mandates.
• Serve as a liaison between security and operations in the absence of the Director of Building Operations.
• Participate in training and staff-development activities to acquire and maintain interpersonal and operational skills necessary for successful job performance.

• Conduct daily audit of both the Safety Monitor’s Desk Log and the Supervisor’s Desk Log for accuracy and content.
• Prepare/conduct employee appraisal evaluations in a timely and thorough manner.
• Prepare and audit incident/accident reports.
• Maintain and schedule vans' daily usage.
• Prepare written reports as required by the Director of Building Operations.
• Oversee and supervise department staff in the utilization of the DHS Client Assistance and Re‑housing System (CARES) System regarding intake check‑in, incident reports, and facility bed management.

• High school diploma or equivalent. Four years’ experience in building maintenance with management skills and staff supervision.
• Three to five years of experience in maintenance and materials management.
• Must have an active New York State Security Guard License.
• Good communication/writing skills, experience working with families/homeless population.
• Must meet all the requirements regarding the Security Guard Act of 1992.
• Must have Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80).
• Experience with direct hands‑on maintenance repair ability and skillset.
• Must successfully complete a background investigation.
• Valid New York State Driver’s License.

• May be required to work long hours and a varied schedule to meet job demands and deadlines.
• Periodically may bend, lift, and carry objects weighing up to seventy‑five pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mid‑Senior level

Full‑time

Management and Manufacturing

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.