Executive Director of Facilities, Maintenance, Operations, and Emergency Response

POSITION DETAILS

Executive Director of Facilities, Maintenance, Operations, and Emergency Response (3 Vacancies) reporting to the Associate Vice Chancellor of Facility Operations and Emergency Response, the Executive Director oversees all building maintenance operations within one of the four regional Maintenance Hubs. The Executive Director leads a team of 160‑200 skilled trades and administrative staff, ensuring the delivery of high‑quality routine and preventive maintenance, building repairs, fleet management, central power plants, emergency response, and work order management.

The Executive Director manages Central Power Plants, Emergency Response, stock room and a Call Center within the regional maintenance hub and ensures the effective use of Facilities Technologies. The Executive Director collaborates with the AVC to develop short and long‑range plans for routine and preventive Maintenance programs within their region. They ensure that facilities are maintained and secured to provide CUNY’s faculty, students, staff, and administrators with the environment and functionality required to perform at the highest levels of achievement.

They will develop a culture characterized by customer service, transparency, and accountability, while building morale and sense of shared purpose with staff and identify and develop talent within the department in the respective region.

• Lead and manage all aspects of maintenance operations, including routine and preventive maintenance, repairs, emergency response, and work order management across the regional hub.
• Work with the AVC and Vice Chancellor to identify, prioritize, and implement campus needs and improvements to support operational efficiency and growth within the region.
• Collaborate with unions to resolve work‑related issues and foster a culture of customer service, transparency, and accountability within the department.
• Develop and manage budgets, forecasts, and expenditures for maintenance operations, ensuring resources are allocated efficiently.
• Supervise administrative and trades staff, ensuring adherence to maintenance standards, contracts, and preventive maintenance protocols for all mechanical, electrical, and building envelope systems.
• Implement and monitor maintenance system contracts and ensure effective use of facilities technologies as directed by the VC and AVC.
• Oversee emergency response protocols and ensure timely resolutions to maintenance service and emergency calls within the region and deploy processes and resources within the region.
• Support the ongoing development of sustainable and greener facility operations, incorporating new technologies and methodologies.
• Represent Facilities Planning and Construction Management at regional campus meetings and provide technical input to resolve code violations.
• Develop and implement professional development programs to ensure staff are continuously trained in the latest maintenance techniques and industry standards.
• Establish and monitor standardized maintenance service levels through the Work Order System (Archibus), ensuring all work orders are tracked and managed appropriately.
• Ensure adequate staffing levels while remaining compliant with budgetary constraints and maintaining the upkeep of facilities.

Until further notice, this position is eligible for a hybrid work schedule.

Minimum:
All executive positions require a minimum of a bachelor's degree and eight years’ related experience.

Applicants must possess the following qualifications:
Bachelor’s degree in mechanical or electrical engineering (or a related field) and eight years of relevant experience.

• Status as a current CUNY employee.
• Master’s degree in mechanical/electrical engineering or related field.
• 7+ years of facilities operations experience with an understanding of building engineering components, construction and maintenance standards.
• 5+ years of professional engineering experience including at least 2 years at a supervisory or managerial level at an engineering or facilities management firm, public agency or related entity.
• Experience in project management, routine maintenance,…