Customer Service Supervisor

Location: New York

** Company:
** US1150 Buckhead Meat New Jersey (Division of Buckhead Meat Co)
** Sales Territory:
** None
* * Zip Code:
** 08837
* * Travel Percentage:
** 0
* * Compensation Range:**$55,200.00 - $82,800.00

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

You may be eligible to participate in the Company's Incentive Plan.
** BENEFITS INFORMATION:
** For information on Sysco’s Benefits, please visit
** JOB SUMMARY
** The Customer Service Supervisor is responsible for the performance, training, and supervision of the Customer Service Department within the region. Responsible for ensuring department objectives are completed efficiently and accurately. Supervises sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.

Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
** RESPONSIBILITIES
* *** Training and Supervision**:
* Accurate onboarding of new employees for the Customer Service Department.
* Ensure team completes training programs to enhance team skills and productivity.
* Supervise daily operations and provide leadership and guidance to the team.
** Implementation of Department Objectives**:
* Ensure team’s achievement of goals and strategies to improve departmental performance.
* Monitor progress to ensure alignment with organizational priorities and objectives.
** Sales and Account Support Supervision**:
* Work closely with employees to complete sales support and account-related activities within the department.
* Facilitate seamless coordination between sales and service teams for optimal results.
** Customer Satisfaction**:
* Implement and maintain processes to provide exceptional customer service.
* Address customer concerns, ensuring prompt and satisfactory resolution.
** Communication and Coordination**:
* Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
* Coordinate sales and service functions, ensuring smooth execution of department initiatives.
* Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration.
** Performance Monitoring and Improvement**:
* Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback
* Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
* Promote department goals and objectives through strategic planning and supervisory oversight.
* Manage the CMP process effectively.
** Problem-Solving**:

Could be required to make critical decisions independently, including:
* Weekly scheduling
* Hiring decisions (interviewing candidates)
* Providing direct coaching and feedback
* Implement policies and decisions made by managers
** EDUCATION
* * High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
** EXPERIENCE
* * 2 years of specialty experience or 5 years of relevant industry w/ sales management (managing a portfolio of business and people) experience. Familiarity with sales support and account management processes
** SKILLS
* *** Multitasking and Project Coordination**:
Ability to effectively supervise multiple projects and work streams simultaneously.
** Customer Service Expertise**:

Familiarity with customer service activities and processes.

Proficiency in supervising interdepartmental and cross-departmental communications to ensure smooth operations.

Solid understanding of distribution warehouse operations and logistics.
** Technical Proficiency**:

Technologically adept, with experience using…