Senior Manager - Facilities

Location: New York

* Building and following an SOP that complies with the local statutes and business requirements
* Manage ground transportation in multiple cities for shift employees,
* Manage Movein Sync application
* Ensure SOPs are followed as per requirements
* Ensuring the building and facilities meet the government / local authority’s regulations & mandates
* Ensuring that building and facilities meet Employee health & safety standards, along with health and safety requirements/standards/legislation for transportation of employees on shifts
* Plan and manage end-to-end logistics, storage, transportation, and services
* Liaise with vendors and internal teams for requirements and supporting paperwork
* Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency
* Plan routes and process shipments with service partners
* Resolve any arising problems or complaints
* Meet cost, productivity, accuracy, and timeliness targets
* Comply with required laws and regulations for transportation
* Coordinate and lead one or more teams to cover various areas of responsibility of assigned duties
* Manage the team on their use of the performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead improvements thereof
* Check that agreed work by staff or contractors has been completed satisfactorily, and follow up on any deficiencies
* Supervise multi-disciplinary teams of staff, including maintenance and custodial workers
* Ensure all vendor and service invoices are accurate, compliant, approved, and processed promptly for payment to avoid service disruption
* Keep track of all expenses related to facilities and assist in periodic budgeting and/or provisioning exercises
* Provide support on internal and external audit
* Ensure physical verification of all company assets as per the Fixed Asset tracker
* Ensuring energy efficiency and cost-effectiveness where possible
* Sourcing, estimating, and comparing costs for required goods or services to achieve maximum value for money
* Periodically maintain / data related to facilities i.e., Seat Utilization, and monitor any requirements
* Maintain key information/metrics and analyze data to assess performance and implement improvements
* Assist in putting together information for setting up policies and procedures for the function
* 20+ years of relevant experience in Facilities and General Administration & Services, leading the management of multi-city facility operations, especially with an IT/ITES MNC.
* Customer-Focused:
Able to build and maintain successful relationships with a variety of clients;
Remains composed under pressure to appropriately address sensitive and urgent issues.
* Seasoned & mature professional who is well organized with strong attention to detail; having excellent verbal and written communication skills; plans work and delivers on schedule; and is an effective negotiator
* Customer-focused with strong interpersonal, relationship-building, and networking skills
* Critical Thinker, Collaborative Team-Player with the ability to handle tough/complex situations, including emergencies, and to overcome challenges
* Focused & Goal-Oriented, who can prioritize multiple, sometimes competing priorities; consistently takes initiative
* Analytical and research skills, and the ability to draw information from various sources.
* Teamwork skills and the ability to lead and motivate team members toward improvements
* A practical, flexible, and innovative approach to work with excellent time management and multitasking skills
* Process-Oriented:
Follows established method and procedure; seeks out opportunities for efficiency and improvement
* Solid computer skills, including GSuite tools, Slack, and Workday
* Familiarity with building management systems (BMS) and work ticketing applications

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