Program Delivery Manager; AMER

Position: Program Delivery Manager (AMER)
Location: New York

About us

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience.

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in Risk Tech
100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

What does this role entail?

The Senior Project Manager is accountable for largest and most strategic Fenergo client engagements typically leading the successful delivery of complex, multi-workstream SaaS implementations and enterprise-level transformation projects. This role requires a strong balance of commercial acumen, executive level influence and engagement, together with cross-functional leadership with a focus on regulated financial services environments.

The Senior Project Manager typically operates at an enterprise, programme or portfolio level, overseeing the delivery of multiple initiatives across multiple jurisdictions. This leadership role drives consistency, alignment with broader client outcomes, and strategic oversight, including coaching and mentoring junior project managers. This role also takes direct responsibility for delivery in key or complex regions. In this strategic, client-facing role, you’ll also provide pre-sales support where required, lead cross-functional delivery teams, and ensure all aspects of delivery meet or exceed expectations on time and budget.

Key

Expectations Programme & Portfolio Ownership

• Owns the end-to-end delivery of complex enterprise projects, programmes or portfolios, often spanning multiple jurisdictions or regions.
• Aligns delivery with strategic client outcomes, product adoption goals, and long-term business value.
• Prioritises and sequences initiatives to optimise impact, capacity, and client satisfaction.

Strategic Oversight & Governance

• Establishes and maintains delivery governance across regions, programmes, and work streams.
• Drives consistent execution using best-practice frameworks, tools, and reporting standards.
• Surfaces cross-cutting risks, dependencies, and blockers early, providing structured mitigation and escalation paths.

Regional Consistency & Delivery Standards

• Ensures consistent implementation practices, artefacts, and reporting across geographies.
• Implements and enforces programme-wide use of delivery tooling (e.g. Jira, ADO) and performance dashboards.
• Promotes global alignment while accounting for regional variations in regulatory and operational context.

Client Engagement & Stakeholder Management

• Acts as senior delivery lead for key client relationships, engaging with executive sponsors and cross-regional stakeholders.
• Provides clarity on delivery status, risks, and strategic trade-offs through structured updates and governance forums.
• Balances delivery urgency with empathy, influencing senior client stakeholders while preserving trust.

Financial & Commercial Leadership

• Oversees programme-level financials, ensuring delivery aligns to commercial expectations including margin, resourcing, and burn rate.
• Partners with internal Commercial and Finance teams to structure Statements of Work, manage change control, and align commercials to evolving scope.
• Maintains strong commercial awareness to flag conflicts between cost, scope, and client outcomes early.

Team Leadership, Coaching & Uplift

• Leads cross-functional project and programme teams across geographies in a matrix environment, ensuring cohesion and alignment to delivery goals.
• Coaches and mentors junior and mid-level Project Managers, fostering delivery discipline, stakeholder confidence, and career development.
• Creates a collaborative culture of ownership and accountability without requiring direct line management authority.

Regulatory & Domain Expertise

• Understands and can articulate key domain drivers such as KYC, onboarding, and financial crime compliance, translating them into actionable delivery plans.
• Supports clients in navigating regulatory readiness, data quality, and operational risk within programme delivery.
• Anticipates and addresses challenges of delivering into highly regulated, enterprise-grade environments.

Communication, Influence & Executive Reporting

• Can tailor communication to executive, business, and technical stakeholders, both internally and with clients.
• Translates complex delivery…