Test Center Manager

Location: Brooklyn, NYC, New York
Reports to: Channel Engagement Manager or Sr. Manager
Department: Test Center
Address: 384 Bridge St. 4th floor Suite 41

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams. The TCM manages all aspects of the testing facilities, financial practices, personnel, and maintains policy and guidelines to uphold the highest standard for exam integrity.

• Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of Prometric and its testing clients.
• Plan regular staff schedules and supervise both regular and temporary Test Center Administrators.
• Understand how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics.
• Educate staff on the rationale behind key performance levers and coach them on efficiently achieving targets.
• Supervise security/verification procedures of test candidates, ensuring identification and eligibility are correctly verified.
• Hire and train new Test Center Administrators.
• Review and approve timesheets and expenses for all staff.
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.
• Represent the organization with professionalism.
• Maintain a deep knowledge of policies, practices, and procedures.
• File detailed reports on any irregular test center situations or complaints.
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as required.
• Resolve, report, or elevate candidate and/or building problems to the appropriate department or manager.
• Engage with property management to maintain a safe and comfortable testing environment.
• Act as a TCA to administer tests.
• Participate in Prometric quality assurance, audit programs, and other company initiatives as a team player.

• High school diploma or equivalent.
• College experience a plus.

• Minimum of two years of customer service experience required.
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.

• Ability to communicate with candidates effectively and with professionalism and authority.
• Ability to learn and apply verbal and written operational instructions.
• Ability to make decisions using appropriate situational judgement.
• Strong written communication, including detailed reports and correspondence.
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation.
• Familiarity with Microsoft Windows applications and MS Office.
• Availability to work flexible days and times, including evenings and weekends.
• Conflict resolution capability.

• 12 paid holidays.
• No sales or quota targets.
• Office setting environment.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• FSA.
• Legal services.

• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Visual ability to adjust or focus computer screens and view testing room via camera monitors while proctoring.
• Maintain computers in lab and office setting, maneuvering in tight spaces while maintaining safety protocols.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.