Director, Store Profitability Workforce Management NY

Director, Store Profitability, Performance & Workforce Management

Coach

New York, NY, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary

Purpose:

As the Director of Store Profitability, Performance & Workforce Management, you will be responsible for driving incremental, accretive profitable growth across the North America store fleet. This role owns the analytics and operational levers that improve store contribution --- including labor deployment for sales-driving efficacy, store productivity and supports investment decisions for new and existing locations.

Sitting under the Vice President of North America Finance, and partnering closely with Retail Operations, this role combines rigorous financial insight and operational understanding to provide a strong point of view on what levers will drive better overall performance towards business unit Sales and Profit targets. They will design and implement processes, reporting and models that improve profitability, enhance labor productivity, and optimize the customer and employee experience.

As the Director of Retail Workforce Planning & Business Optimization, you will be responsible for developing and executing a comprehensive labor strategy that advances business objectives while delivering outstanding experiences for both clients and employees. This position oversees staffing, scheduling, payroll and labor modeling for a network of retail stores across North America. You will lead a cross-functional team focused on optimizing labor processes through automation, budgeting, forecasting and reporting, and will collaborate closely with senior stakeholders to harness data-driven insights that enhance cost efficiency.

A key aspect of this role is the ability to communicate complex data and financial information in a clear, compelling manner — articulating the human impact behind the numbers. Your understanding of employee perspectives will enable you to provide actionable insights that inform strategic decision‑making.

The successful individual will leverage their proficiency in the aforementioned areas with the following

Key Responsibilities:

1. Store Profitability & Economic Ownership

• Own financial analyses that drive store-level and fleet-level profitability decisions.
• Evaluate performance trends and identify opportunities to improve incremental contribution, customer conversion, and labor-driven selling efficacy.
• Partner with Real Estate, Finance and Operations to assess profitability for store openings, remodels, relocations, and closures (incrementality, margin impact, space efficiency).
• Develop ROI frameworks for store investments and operational initiatives.

2. Retail Performance & Productivity Optimization

• Build and maintain models that identify productivity opportunities across selling, service, and operational tasks balancing efficiency and efficacy.
• Lead cross-functional efforts to improve store layouts, workflow design and labor deployment to increase both efficiency and sales-driving outcomes.
• Create reporting and feedback loops that help districts and stores understand and act on key performance drivers.
• Develop and evolve the labor model to reflect business priorities, customer patterns and operational requirements.
• Conduct day‑and‑hour-level analytics to optimize labor allocation, enabling the right balance of efficiency (cost) and efficacy (sales impact).
• Establish staffing standards rooted in store economics, operational complexity and productivity potential — not just volume.
• Oversee workforce planning, scheduling and payroll forecasting processes, ensuring accuracy and alignment to financial targets.
• Co‑own (in partnership with Finance and Planning) store-level sales plans, reforecasts…