Project Manager - Implementation

Job Description

About Harri:

About Us

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon.

We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Position Overview:
Project Manager - Implementation

We are seeking a highly organized and experienced Project Manager - Implementation. The ideal candidate should have a strong background in managing multiple projects in the Implementation domain and will be responsible for planning, executing, and finalizing projects according to stringent timelines and within budget. The Project Manager will also define the project s objectives and oversee quality control throughout its life cycle.

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop project plans, timelines, and budgets and track progress against these plans, taking corrective action as necessary.
• Led cross-functional teams, including Deployment, Implementation, and Enablement, to ensure successful project delivery.
• Be the single point of contact for the project team during the Deployment/ implementation process.
• Ensure the implementation process is followed (Pre-assessment through to post-implementation stage).
• Communicate project status, issues, and risks to stakeholders, and provide regular updates on project progress.
• Conduct post-project reviews and create a recommendations report to identify successful and unsuccessful project elements.
• Ensure that all projects are delivered on time, and within the scope.
• During Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global ICs.
• Provide input for a communication strategy to Sales/CSM for review with customers.
• Coordinate technical setups with technical teams and the telephony department.
• Conduct post-implementation meetings and hand over to CSM.
• Share ideas to Improve Implementation procedures/timelines.

About You:

• Experience handling implementations for Enterprise accounts, preferably PMP certified.
• Demonstrated ability to manage complex projects with multiple stakeholders and cross-functional teams.
• Strong leadership skills and ability to motivate team members to achieve project goals.
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple priorities and deadlines.

This is a fully remote role unless requested in advance to travel for a work event/conference.