General Manager - Luxury Development- Commercial to Residential Conversion Manhattan

Essential Duties and Responsibilities

Duties and responsibilities include but are not limited to:

• Maintain property by investigating and resolving tenant complaints.

• Provide excellent customer service and maintain first‑class resident relations.

• Hands‑on management of a residential rental property, including communication with residents, attorneys, leasing team, and building staff members.

• Enforce occupancy policies and procedures.

• Prepare and review various management reports including annual budgets, move‑outs reports, monthly managerial reports and incident reports.

• Interface with tenants, vendors, contractors, and main office.

• Communicate to main office all building findings, status of building operations, as well as staffing needs and/or employee issues.

• Work with leasing and accounting department as needed.

• Perform legal apartment inspections.

• Work with Resident Manager on all work orders.

• Oversee budgets, collect rent, and maximize property profitability.

• Price out and gather bids for renovations from vendors and contractors.

• Supervise repairs and allocate appropriate resources to maintain building mechanics and operations.

• Respond and manage emergency conditions and inquiries.

• Service contract management.

• Act as the primary communication link between development, construction, and property/asset management teams.

• Coordinate and facilitate communication between project applicants (developers) and internal teams (planning, building, engineering, etc.).

• Perform other job‑related duties as assigned.

• 7‑10 years property management experience in luxury, hi‑rise rental (required).

• Experience in opening a new development property is required.

• Bachelor’s Degree, preferred.

• Working knowledge of city, state, and federal agencies, rent stabilization.

• Experience with Unions (preferred).

• Experience with repairs, maintenance and mechanicals.

• Must be able to effectively communicate and interface with all levels of management, residents, and vendors.

• Proficient computer skills (Rent Manager, YARDI, Microsoft Office, Outlook, Excel, Avid, and Paycom).

• Must be able to create and analyze budgets and quarterly management reports.

• Must possess exceptional project management, organizational skills.

• Must be able to adapt to a fast‑paced environment.

• Must possess exceptional customer service skills.

• Strong attention to detail and follow‑through.

• Strong leadership with a proactive approach to problem solving and forward thinking (required).