Chief of Staff

Role

Chief of Staff to CEO

We’re on a mission to make Raycon the most loved electronics brand in the world where every product feels joyful, effortless, and personal. We believe tech should empower, not frustrate.

We’re hiring a Chief of Staff to amplify the impact of our CEO and executive team. This role is a force multiplier to the CEO and a unifying operator across the senior leadership team. The Chief of Staff exists to increase speed, clarity, and execution quality across Raycon by owning people processes, operating rhythms, and strategic follow‑through, often independently and without being asked.

You will be evaluated not on activity, but on leverage and outcomes.

Profitable growth with 4+ million customers and international expansion

Midtown Manhattan, NYC. Mon - Fri, 9 AM - 6 PM EST.
Hybrid: 1 day remote (Monday) and 4 days in office (Tuesday - Friday)

Competitive base + performance bonus

Partnering directly with CEO Ray Lee in a deeply cross‑functional role spanning Strategy, Operations, Product, Marketing, CX, and Finance

Raycon is scaling from a high‑growth startup to a global brand. We need a Chief of Staff who thrives in fast‑paced, high‑expectation environments and can help define and enforce the business operating system that supports our growth. This is a career‑defining opportunity to work at the heart of the business, influence key decisions, and drive strategic momentum.

• You have 4–6 years in strategy, consulting, or operations at a high‑growth company
• You’re energized by ambiguity and love turning chaos into clarity
• You have experience leading complex, cross‑functional projects with measurable results
• You’re deeply analytical and systems‑oriented but practical and grounded
• You thrive working with executives and can influence without authority
• You believe in customer‑first thinking even when behind the scenes
• You embrace the reality of high‑ownership roles: when priorities demand extra time or weekend effort, you step up without resistance and take pride in delivering results

• Act as a true extension of the CEO by prioritizing, structuring, and executing strategic initiatives while maximizing the CEO’s time, focus, and energy
• Anticipate needs, surface risks, and drive follow‑through
• Actively optimize people, processes, and systems across the business, particularly in HR, recruiting, and cross‑department collaboration
• Design, implement, and continuously improve people and operating processes, with a strong emphasis on HR, recruiting, and leadership workflows
• Drive adoption of tools, AI automations, and systems (e.g., workflow automation, documentation, internal tooling) that materially improve efficiency and clarity
• Facilitate weekly executive meetings, quarterly planning, and ongoing accountability against priorities
• Own internal communications, board prep, investor updates, and high‑stakes executive materials
• Identify organizational blockers and inefficiencies and act on them with urgency and sound judgment
• Deliver direct, thoughtful feedback and apply feedback immediately when received
• Lead recruiting directly for priority roles and support broader org design and scaling efforts

• The CEO’s time and energy is protected and leveraged toward the highest‑impact work
• Company‑wide operating cadence is clear, aligned, and effective
• Recruiting and operational systems measurably improved within first 90 days by reducing time to fill roles and increasing applicants’ satisfaction score with Raycon’s interview process
• Clear focus on the highest‑leverage work streams and metrics to move the needle
• Proven ability to take on increasing bandwidth and responsibility without sacrificing quality

Sample projects may include:

• Analyze CX team tools and staffing structure, provide recommendations to optimize productivity by rolling out AI automation
• Better automate recruiting from screening to final interview with streamlined processes and AI tools
• Create go‑to‑market plan for a new custom product line
• Audit inventory and supply chain workflows to reduce overstock and prevent outages
• Design and facilitate…